Skip to content

Management Control Systems Performance Measurement, Evaluation and Incentives

Spend $50 to get a free DVD!

ISBN-10: 0273708015

ISBN-13: 9780273708018

Edition: 2nd 2007 (Revised)

Authors: Kenneth A. Merchant, Wim A. Van der Stede

List price: $221.33
Shipping box This item qualifies for FREE shipping.
Blue ribbon 30 day, 100% satisfaction guarantee!
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!


With its unique range of case studies, real life examples and comprehensive coverage of the latest management control-related tools and techniques, Management Control Systems is the ideal guide to this complex and multidimensional subject for upper level undergraduates, postgraduates and practising professionals.
Customers also bought

Book details

List price: $221.33
Edition: 2nd
Copyright year: 2007
Publisher: Prentice Hall PTR
Publication date: 4/17/2007
Binding: Paperback
Pages: 872
Size: 7.50" wide x 9.75" long x 1.50" tall
Weight: 3.146
Language: English

Detailed Contents
The Control Function of Management
Management and Control
Management and control
Causes of management control problems
Characteristics of good management control
Control problem avoidance
Control alternatives
NotesLeo's Four-Plex TheatreWong's Pharmacy
Private Fitness, Inc
Management Control Alternatives and their Effects
Results Controls
Prevalence of results controls
Results controls and the control problems
Elements of results controls
Conditions determining the effectiveness of results controls
ConclusionArmco, Inc. -- Midwestern Steel Division
Visionary Design Systems: Are Incentives Enough?
Fearless 76, Inc
Action, Personnel, and Cultural Controls
Action controls
Action controls and the control problems
Prevention versus detection
Conditions determining the effectiveness of action controls
Personnel controls
Cultural controls
Personnel/cultural controls and the control problems
Effectiveness of personnel/cultural controls
Atlanta Home Loan
Alcon Laboratories, Inc. (A)Axeon N.V
Control System Tightness
Tight results control
Tight action controls
Tight personnel/cultural controls
Multiple forms of controls
Lincoln Electric Co.Controls at the Bellagio Casino Resort
Control System CostsOut-of-pocket costs
Behavioral displacement
Operating delays
Negative attitudes
Sears Auto Centers (A)Disctech, Inc.Philip Anderson
Designing and Evaluating Management Control Systems
Understanding what is desired and what is likely
Decision 1: choice of controls
Decision 2: Choice of control tightness
Adapting to change
Keeping a behavioral focus
Maintaining good control
Rabobank Nederland
Airtex Aviation
Puente Hills Toyota
Financial Results Control Systems
Financial Responsibility Centers
Advantages of financial results control systems
Types of financial responsibility centers
Choice of financial responsibility centers
The transfer pricing problem
Kranworth Chair Corporation
Motor Sales
Zumwald, AGGlobal Investors, Inc.Boise Cascade Corporation
Planning and Budgeting
Purposes of planning and budgeting systems
Planning cycles
Performance target setting
Variations in practice
Criticisms of companies' planning and budgeting processes
Citibank Indonesia(HBS case no. 9-185-061 - same as in prior edition)
HCC Industries (HBS case no. 9-189-096 - same as in prior edition)
Borealis (HBS case no. 9-102-048 - new case)Patagonia, Inc. (same as in prior edition)
Incentive Systems
Purposes of incentives
Monetary incentives
Incentive system design
Criteria for evaluating incentive systems
Group rewards
Superconductor Technologies, Inc.
Loctite Company De Mexico, C. V.Tsinghua Ton