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| Foreword | |
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| Preface | |
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| About the authors | |
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| Acknowledgments | |
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| INTRODUCTION | |
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| Key terminology and evolution of e-business | |
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| Building e-business competence through concepts and cases | |
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| The E-Business Strategy Framework | |
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| Introduction to Part 23 The impact of the Internet on the macro-environment and on the industry structure | |
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| Markets for e-business | |
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| Value creation in e-business | |
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| Strategy options for value creation in market spaces | |
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| Impact of the Internet on the horizontal boundaries of a firm | |
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| Impact of the Internet on the vertical boundaries of a firm | |
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| Internal organization of a firm's e-business activities | |
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| Lessons Learned | |
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| A roadmap for e-Business strategy formulation | |
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| Case Studies | |
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| Synopses of case studies | |
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| Establishing a national IT infrastructure: the case of the French videotext system Minitel | |
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| Business process redesign at CompuNet: standardizing top-quality service through IT | |
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| E-Government: the role of information and communication technologies in the modernization of government | |
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| The Euro-Arab Management School | |
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| To be or not to be on the shelf: grocery retailing through the Internet -- Alcampo (Spain) v. Peapod (USA)6. Fighting over the Internet: the virtual battle between Amazon.com (USA) and Bol.de (Germany)7. Cyber-entrepreneurship: the Nettimarket.com venture in Finland | |
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| The Tesco.com experience: is success at hand? | |
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| ChateauOnline | |
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| Banking on the Internet: the Advance Bank in Germany | |
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| The Electronic Purse in Portugal: a mere payment system or a socioeconomic revolution? | |
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| From e-banking to e-business at Nordea (Scandinavia): the world's biggest clicks-and-mortar bank | |
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| Ducati Motorcycle (Italy): riding traditional business channels or racing through the Internet | |
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| Ducati (Italy) v. Harley-Davidson (USA): innovating business processes and managing value networks | |
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| Terra Lycos: creating a global and profitable integrated media company | |
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| Google.com: the world's number-one Internet search engine | |
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| DoubleClick, Inc.: a strategic transformation | |
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| Competing through EDI at Papeteries Brun Passot: making paper passe | |
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| CitiusNet: the emergence of a global electronic market | |
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| Business-to-business electronic commerce: Mondus.com -- an e-marketplace for small and medium-sized enterprises | |
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| B2B e-marketplace in the automotive industry: Covisint -- a co-opetition gamble? | |
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| eBay strategy A | |
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| eBay strategy B | |
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| eBay international | |
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| Online file-sharing: the music industry's paradigm shift | |
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| 12Snap (Germany, UK, Italy): from B2C mobile retailing to B2B mobile marketing | |
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| paybox.net (Germany): a mobile payment service | |
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| NTT DoCoMo i-mode: value innovation at DoCoMo | |
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| Appendix Techologies for electronic and mobile commerce | |
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| Index | |