Customer Only Rings Once Managing Telephone Contacts

Name: Customer Only Rings Once Managing Telephone Contacts
Availability: OutOfStock
ISBN: 9780273611745

ISBN-10: 0273611747

ISBN-13: 9780273611745

Edition: N/A

Authors: Pat Cochrane

List price: $43.50

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Description:

This text provides advice on aspects of managing telephone contact with potential and existing customers and covers every aspect: managing the team; establishing contact; structuring a call; and measuring results. Case studies include: Legal and General; Stena Sealink; The Prudential; and BUPA.

Book details

List price: $43.50
Publisher: Pitman Publishing
Binding: Paperback
Pages: 250
Size: 6.50" wide x 9.50" long x 0.50" tall
Weight: 0.682
Language: English