| Preface | p. xx |
| Introduction | |
| Introduction to the Field of Organizational Behavior | p. 2 |
| The Field of Organizational Behavior | p. 4 |
| Emerging Trends in Organizational Behavior | p. 7 |
| The Five Anchors of Organizational Behavior | p. 14 |
| Knowledge Management | p. 19 |
| The Journey Begins | p. 24 |
| Chapter Summary | p. 25 |
| Key Terms | p. 25 |
| Discussion Questions | p. 26 |
| Case Study: "An Untimely Incident at Ancol Corp." | p. 26 |
| BusinessWeek Case Study: "Knowledge Management: Taming the Info Monster" | p. 27 |
| Video Case: "Southwest Airlines" | p. 28 |
| Team Exercise: "Developing Knowledge from Mistakes" | p. 28 |
| Self-Assessment Exercise: "It All Makes Sense?" | p. 29 |
| Individual Behavior | |
| Individual Behavior and Learning in Organizations | p. 30 |
| Model of Individual Behavior and Performance | p. 32 |
| Types of Work-Related Behavior | p. 35 |
| Learning in Organizations | p. 40 |
| Behavior Modification: Learning through Reinforcement | p. 41 |
| Learning through Feedback | p. 47 |
| Social Learning Theory: Learning by Observing | p. 51 |
| Learning through Experience | p. 53 |
| Chapter Summary | p. 56 |
| Key Terms | p. 56 |
| Discussion Questions | p. 57 |
| Case Study: "Pushing Paper Can Be Fun" | p. 57 |
| BusinessWeek Case Study: "How'm I Doing? No, Really!" | p. 58 |
| Video Case: "Workplace Perks: More Companies Provide Fitness" | p. 59 |
| Team Exercise: "Task Performance Exercise" | p. 60 |
| Self-Assessment Exercise: "Assessing Your Self-Efficacy" | p. 61 |
| Foundations of Employee Motivation | p. 64 |
| Content Theories of Motivation | p. 67 |
| Process Theories of Motivation | p. 74 |
| Expectancy Theory of Motivation | p. 74 |
| Equity Theory | p. 79 |
| Goal Setting | p. 82 |
| Comparing Motivation Theories | p. 87 |
| Are Motivation Theories Culture Bound? | p. 87 |
| Chapter Summary | p. 88 |
| Key Terms | p. 89 |
| Discussion Questions | p. 89 |
| Case Study: "Steelfab Corp." | p. 90 |
| BusinessWeek Case Study: "As Workers Turn into Risk-Takers ... One Plant Really Turns on the Steam" | p. 91 |
| Video Case: "Dishonesty in America: Lie, Cheat, and Steal" | p. 91 |
| Team Exercise: "Bonus Decision Making Exercise" | p. 92 |
| Self-Assessment Exercise: "Measuring Your Growth Need Strength" | p. 94 |
| Applied Motivation Practices | p. 96 |
| Reward Systems | p. 97 |
| Job Design | p. 107 |
| Job Design and Work Efficiency | p. 109 |
| Job Design and Work Motivation | p. 112 |
| Increasing Work Motivation through Job Design | p. 114 |
| Job Design Prospects and Problems | p. 118 |
| Motivating Yourself through Self-Leadership | p. 119 |
| Chapter Summary | p. 122 |
| Key Terms | p. 123 |
| Discussion Questions | p. 123 |
| Case Study: "Vetements Ltee" | p. 124 |
| BusinessWeek Case Study: "Talent Trawl: What's the Best Bait?" | p. 125 |
| Video Case: "Increasing Number of Companies are Offering Workers Flextime" | p. 125 |
| Team Exercise: "Is Student Work Enriched?" | p. 126 |
| Self-Assessment Exercise: "Assessing Your Self-Leadership" | p. 128 |
| Stress Management | p. 132 |
| What Is Stress? | p. 134 |
| Stressors: The Causes of Stress | p. 136 |
| Individual Differences in Stress | p. 142 |
| Consequences of Distress | p. 144 |
| Managing Work-Related Stress | p. 147 |
| Chapter Summary | p. 155 |
| Key Terms | p. 155 |
| Discussion Questions | p. 155 |
| Case Study: "Jim Black: Sales Representative" | p. 156 |
| BusinessWeek Case Study: "Work and Family" | p. 157 |
| Video Case: "Take This Job...How Stress Can Be Fought on the Job" | p. 157 |
| Team Exercise: "Stressed Out or 'No Problem'?" | p. 159 |
| Self-Assessment Exercise: "Behavior Activity Profile: The Type A Scale" | p. 160 |
| Individual and Interpersonal Behavior | |
| Perception and Personality in Organizations | p. 164 |
| The Perceptual Process | p. 166 |
| Social Identity Theory | p. 169 |
| Stereotyping in Organizational Settings | p. 172 |
| Attribution Theory | p. 174 |
| Self-Fulfilling Prophecy | p. 176 |
| Other Perceptual Errors | p. 178 |
| Improving Perceptions | p. 181 |
| Personality in Organizations | p. 186 |
| Chapter Summary | p. 192 |
| Key Terms | p. 193 |
| Discussion Questions | p. 193 |
| Case Study: "Nupath Foods Inc." | p. 194 |
| BusinessWeek Case Study: "How Al Dunlap Self-Destructed" | p. 195 |
| Video Case: "Black, White, and Angry: Racial Diversity in the Workplace" | p. 195 |
| Team Exercise: "Perceptions in a Diverse Workforce: The Royal Bank of Canada Vignettes" | p. 196 |
| Self-Assessment Exercise: "Personality Assessment: Jung's Psychological Types" | p. 197 |
| Workplace Emotions, Values, and Ethics | p. 198 |
| Emotions in the Workplace | p. 200 |
| Job Satisfaction | p. 204 |
| Organizational Commitment | p. 208 |
| Managing Emotions | p. 210 |
| Values at Work | p. 215 |
| Ethical Values and Behavior | p. 217 |
| Chapter Summary | p. 223 |
| Key Terms | p. 223 |
| Discussion Questions | p. 224 |
| Case Study: "Rough Seas on the LINK650" | p. 224 |
| BusinessWeek Case Study: "The Return of Corporate Loyalty" | p. 226 |
| Video Case: "In Depth: Buy American: Merger Between Chrysler and Mercedes Benz" | p. 226 |
| Team Exercise: "Ethical Dilemmas in Employment" | p. 227 |
| Self-Assessment Exercise: "Individualism-Collectivism Scale" | p. 228 |
| Communicating in Organizational Settings | p. 230 |
| A Model of Communication | p. 233 |
| Communication Barriers (Noise) | p. 234 |
| Communication Channels | p. 237 |
| Choosing the Best Communication Channels | p. 242 |
| Communicating in Organizational Hierarchies | p. 243 |
| Communicating through the Grapevine | p. 247 |
| Cross-Cultural and Gender Communication | p. 250 |
| Improving Interpersonal Communication | p. 253 |
| Persuasive Communication: From Understanding to Acceptance | p. 255 |
| Chapter Summary | p. 257 |
| Key Terms | p. 258 |
| Discussion Questions | p. 258 |
| Case Study: "Sea Pines" | p. 259 |
| BusinessWeek Case Study: "The New Workplace" | p. 260 |
| Video Case: "Virtual Companies and the Internet Voicemail: Wildfire" | p. 261 |
| Team Exercise: "Cross-Cultural Communication: A Not-so-Trivial Trivia Game" | p. 262 |
| Self-Assessment Exercise: "Active Listening Skills Inventory" | p. 262 |
| Team Process | |
| Team Dynamics | p. 266 |
| Types of Teams and Other Groups in Organizations | p. 268 |
| A Model of Team Effectiveness | p. 273 |
| Organizational and Team Environment | p. 274 |
| Team Design Features | p. 275 |
| Team Development | p. 278 |
| Team Norms | p. 280 |
| Team Roles | p. 283 |
| Team Cohesiveness | p. 284 |
| The Trouble with Teams | p. 288 |
| Team Building | p. 289 |
| Chapter Summary | p. 293 |
| Key Terms | p. 294 |
| Discussion Questions | p. 295 |
| Case Study: "Treetop Forest Products Inc." | p. 295 |
| BusinessWeek Case Study: "Schwab Makes Investing a Team Sport" | p. 297 |
| Video Case: "Management Training Outdoors" | p. 297 |
| "Team-Trust Exercise" | p. 298 |
| "Wrapping Presents: A Team Exercise" | p. 299 |
| Self-Assessment Exercise: "Team Roles Preference Scale" | p. 300 |
| Employee Involvement and Quality Management | p. 302 |
| Employee Involvement | p. 304 |
| Self-Directed Work Teams (SDWTs) | p. 308 |
| Potential Benefits of Employee Involvement | p. 311 |
| Overcoming Challenges to Employee Involvement | p. 314 |
| Quality Management | p. 318 |
| Quality Management Principles | p. 320 |
| Quality Management Tools | p. 324 |
| Limitations of Quality Management | p. 326 |
| Chapter Summary | p. 327 |
| Key Terms | p. 327 |
| Discussion Questions | p. 328 |
| Case Study: "Employee Involvement Cases" | p. 328 |
| BusinessWeek Case Study: "Better Your Business: Benchmark It | p. 330 |
| Video Case: "Focus: The Power Within" | p. 330 |
| Team Exercise: "Winter Survival Exercise" | p. 331 |
| Decision Making in Organizations | p. 334 |
| A General Model of Decision Making | p. 336 |
| Identifying Problems and Opportunities | p. 337 |
| Evaluating and Choosing Solutions | p. 340 |
| Evaluating Decision Outcomes | p. 343 |
| Problems in Team Decision Making | p. 346 |
| Creativity in Decision Making | p. 349 |
| Team Structures for Creativity and Decision Making | p. 354 |
| Chapter Summary | p. 359 |
| Key Terms | p. 360 |
| Discussion Questions | p. 360 |
| Case Study: "Eastern Province Light and Power" | p. 361 |
| BusinessWeek Case Study: "Flight Simulators for Management" | p. 363 |
| Video Case: "Second City/Heavenly Ski Resort" | p. 363 |
| "Hopping Orange Exercise" | p. 365 |
| "Creativity Brainbusters Exercise" | p. 365 |
| Self-Assessment Exercise: "Decision-Making Style Inventory" | p. 366 |
| Organizational Power and Politics | p. 368 |
| The Meaning of Power | p. 370 |
| Sources of Power in Organizations | p. 371 |
| Contingencies of Power | p. 378 |
| Consequences of Power | p. 380 |
| Organization Politics | p. 382 |
| Types of Political Activity | p. 384 |
| Conditions for Organizational Politics | p. 389 |
| Controlling Political Behavior | p. 391 |
| Chapter Summary | p. 392 |
| Key Terms | p. 393 |
| Discussion Questions | p. 393 |
| Case Study: "Foreign Exchange Confrontation" | p. 394 |
| BusinessWeek Case Study: "Saying Adios to the Office" | p. 395 |
| Video Case: "Employers Growing Control Over Employee Off-the-Job Activities" | p. 395 |
| Team Exercise: "General Software Products: An In-Basket Exercise" | p. 396 |
| Self-Assessment: "Perceptions of Politics Scale (POPS)" | p. 397 |
| Organizational Conflict and Negotiation | p. 400 |
| What Is Conflict? | p. 402 |
| Consequences of Organizational Conflict | p. 403 |
| Sources of Conflict in Organizations | p. 404 |
| Interpersonal Conflict Management Styles | p. 409 |
| Structural Approaches to Conflict Management | p. 412 |
| Resolving Conflict through Negotiation | p. 416 |
| Third-Party Conflict Resolution | p. 422 |
| Chapter Summary | p. 424 |
| Key Terms | p. 425 |
| Discussion Questions | p. 425 |
| Case Study: "Maelstrom Communications" | p. 426 |
| BusinessWeek Case Study: "Lost in Space at Boeing" | p. 427 |
| Video Case: "Saturn" | p. 427 |
| Team Exercise: "Ugli Orange Role Play" | p. 429 |
| Self-Assessment Exercise: "Conflict Management Style Orientation Scale" | p. 429 |
| Organizational Leadership | p. 432 |
| Perspectives of Leadership | p. 434 |
| Competency (Trait) Perspective of Leadership | p. 435 |
| Behavioral Perspective of Leadership | p. 439 |
| Contingency Perspective of Leadership | p. 442 |
| Transformational Perspective of Leadership | p. 450 |
| Romance Perspective of Leadership | p. 454 |
| Gender Issues in Leadership | p. 455 |
| Chapter Summary | p. 458 |
| Key Terms | p. 459 |
| Discussion Questions | p. 459 |
| Case Study: "Leadership in Whose Eyes?" | p. 460 |
| BusinessWeek Case Study: "How Jack Welch Runs GE" | p. 460 |
| Video Case: "IBM" | p. 461 |
| Team Exercise: "Leadership Diagnostic Analysis" | p. 462 |
| Self-Assessment Exercise: "Leadership Dimensions Instrument" | p. 463 |
| Organizational Processes | |
| Organizational Change and Development | p. 466 |
| External Forces for Change | p. 468 |
| Lewin's Force Field Analysis Model | p. 471 |
| Unfreezing, Changing, and Refreezing | p. 473 |
| Strategic Visions, Change Agents, and Diffusing Change | p. 480 |
| Organization Development | p. 482 |
| Emerging Trends in Organization Development | p. 485 |
| Effectiveness of Organization Development | p. 488 |
| Chapter Summary | p. 490 |
| Key Terms | p. 490 |
| Discussion Questions | p. 491 |
| Case Study: "TransAct Insurance Corporation" | p. 491 |
| BusinessWeek Case Study: "The Taming of France Telecom" | p. 493 |
| Video Case: "Harley-Davidson" | p. 493 |
| Team Exercise: "Applying Lewin's Force Field Analysis" | p. 494 |
| Organizational Culture | p. 496 |
| Elements of Organizational Culture | p. 498 |
| Deciphering Organizational Culture through Artifacts | p. 500 |
| Organizational Culture and Performance | p. 505 |
| Merging Organizational Cultures | p. 508 |
| Changing and Strengthening Organizational Culture | p. 511 |
| Chapter Summary | p. 515 |
| Key Terms | p. 516 |
| Discussion Questions | p. 516 |
| Case Study: "Hillton's Transformation" | p. 516 |
| BusinessWeek Case Study: "MetLife's Cultural Transformation" | p. 518 |
| Video Case: "Dog Days: Companies Encouraging Employes to Take Pets to Work" | p. 518 |
| Team Exercise: "Assessing Organizational Culture: A Metaphor Exercise" | p. 519 |
| Self-Assessment Exercise: "Corporate Culture Preference Scale" | p. 521 |
| Employment Relationship and Career Dynamics | p. 524 |
| The Psychological Contract | p. 526 |
| Organizational Socialization | p. 531 |
| Stages of Socialization | p. 533 |
| Managing the Socialization Process | p. 537 |
| Organizational Careers | p. 539 |
| Contingent Workforce | p. 546 |
| Chapter Summary | p. 551 |
| Key Terms | p. 551 |
| Discussion Questions | p. 552 |
| Case Study: "Quantor Corp.'s Contingent Workforce" | p. 552 |
| BusinessWeek Case Study: "The Corporate Samurai Are Getting Less Loyal" | p. 554 |
| Video Case: "The Changing Workplace: Freelance Copywriter Lorraine Duffy Merkl" | p. 554 |
| "Organizational Socialization Diagnostic Exercise" | p. 555 |
| "Truth in Advertising" | p. 556 |
| Self-Assessment Exercise: "Matching Holland's Career Types" | p. 556 |
| Organizational Structure and Design | p. 558 |
| Division of Labor and Coordination | p. 560 |
| Elements of Organizational Structure | p. 563 |
| Traditional Forms of Departmentalization | p. 570 |
| Emerging Forms of Departmentalization | p. 577 |
| Contingencies of Organizational Design | p. 583 |
| Organizational Design and Organizational Behavior | p. 586 |
| Chapter Summary | p. 586 |
| Key Terms | p. 587 |
| Discussion Questions | p. 587 |
| Case Study: "The Rise and Fall of PMC AG" | p. 588 |
| BusinessWeek Case Study: "Procter and Gamble's Hottest New Product: PandG" | p. 589 |
| Video Case: "Big Apple Bagel/St. Louis Bread Co." | p. 590 |
| Team Exercise: "Organizational Structure and Design: The Club Ed Exercise" | p. 592 |
| Self-Assessment Exercise: "Identifying Your Preferred Organizational Structure" | p. 593 |
| Additional Cases | p. 595 |
| "Arctic Mining Consultants" | p. 595 |
| "A Window on Life" | p. 597 |
| "Montville Hospital Dietary Department" | p. 598 |
| "Perfect Pizzeria" | p. 602 |
| "Theory Building and the Scientific Method" | p. 604 |
| "Vroom-Jugo Decision Tree" | p. 611 |
| Glossary | p. 613 |
| Notes | p. 621 |
| Company Index | p. 683 |
| Name Index | p. 686 |
| Subject Index | p. 696 |
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