Operations Management Customer Focused Principles

Name: Operations Management Customer Focused Principles
Price: 28.7 USD
Availability: InStock
ISBN: 9780256215335

ISBN-10: 0256215332

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Edition: 6th
Copyright year: 1997
Publisher: McGraw-Hill Higher Education
Binding: Hardcover
Pages: 723
Language: English

Introduction to Operations Management
Operations - Producing Goods and Providing Services	p. 4
Competitive Strategies and Principles	p. 22
The Quality Imperative	p. 46
Design and Control for Customer Satisfaction
Designed-In Quality: Products, Services, Processes	p. 86
Quality Control and Process Improvement	p. 124
Translating Demand into Orders
Demand Management and Forecasting	p. 177
Master Planning - for Capacity and Output	p. 226
Flow-Control Systems Overview	p. 266
Order Fulfillment and Purchasing	p. 305
Timing: JIT/Kanban, MRP, and Related Topics	p. 348
Quick-Change Flexibility and Lot Sizing	p. 396
Translating Planned Orders into Outcomes
Process Selection and Layout	p. 430
Managing Continuous and Repetitive Operations	p. 473
Managing Job and Batch Operations	p. 507
Managing Projects	p. 545
OM Resources: Measurement, Management, Improvement
Productivity and People	p. 590
Facilities Management	p. 635
What's Next - for You and for OM?	p. 666
Areas under the Normal Curve	p. 682
Two-Digit Random Numbers	p. 683
App. C: Answers to Selected Exercises	p. 684
Endnotes	p. 697
Glossary	p. 704
Index	p. 716
Table of Contents provided by Blackwell. All Rights Reserved.