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Operations Management Customer Focused Principles

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ISBN-10: 0256215332

ISBN-13: 9780256215335

Edition: 6th 1997

Authors: Edward M. Knod, Richard J. Schonbergerr

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Book details

Edition: 6th
Copyright year: 1997
Publisher: McGraw-Hill Higher Education
Binding: Hardcover
Pages: 723
Language: English

Introduction to Operations Management
Operations - Producing Goods and Providing Servicesp. 4
Competitive Strategies and Principlesp. 22
The Quality Imperativep. 46
Design and Control for Customer Satisfaction
Designed-In Quality: Products, Services, Processesp. 86
Quality Control and Process Improvementp. 124
Translating Demand into Orders
Demand Management and Forecastingp. 177
Master Planning - for Capacity and Outputp. 226
Flow-Control Systems Overviewp. 266
Order Fulfillment and Purchasingp. 305
Timing: JIT/Kanban, MRP, and Related Topicsp. 348
Quick-Change Flexibility and Lot Sizingp. 396
Translating Planned Orders into Outcomes
Process Selection and Layoutp. 430
Managing Continuous and Repetitive Operationsp. 473
Managing Job and Batch Operationsp. 507
Managing Projectsp. 545
OM Resources: Measurement, Management, Improvement
Productivity and Peoplep. 590
Facilities Managementp. 635
What's Next - for You and for OM?p. 666
Areas under the Normal Curvep. 682
Two-Digit Random Numbersp. 683
App. C: Answers to Selected Exercisesp. 684
Endnotesp. 697
Glossaryp. 704
Indexp. 716
Table of Contents provided by Blackwell. All Rights Reserved.