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The Nature of Interviewing | |
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The Interview Process | |
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Opening | |
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Feedforward | |
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Question-and-Answer Session | |
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Feedback | |
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Closing | |
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Types of Interviews | |
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Interview Structures | |
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The Informal Interview | |
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The Guided Interview | |
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The Standard Open Interview | |
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The Quantitative Interview | |
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Interview Channels | |
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Face-to-Face | |
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Phone | |
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Online | |
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Individual and Group Interviews | |
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Types of Interview Questions | |
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Neutral-Leading Questions | |
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Open-Closed Questions | |
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Primary-Follow-Up Questions | |
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Direct-Indirect Questions | |
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Effective Interpersonal Communication | |
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Interpersonal Communication Skills | |
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Common Interpersonal Mistakes | |
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Communication Skill Set | |
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Ethical Considerations in Interviewing | |
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The Information Interview | |
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The Employment Interview | |
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The Information Interview | |
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Select the Person | |
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Secure an Appointment | |
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Prepare Your Questions | |
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Establish Rapport | |
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Tape the Interview | |
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Ask Open-Ended Questions | |
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Close and Follow Up the Interview | |
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The Employment Interview | |
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Prepare Yourself | |
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Network | |
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Homework | |
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Prepare Your Résumé | |
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Types of Résumés | |
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The Chronological Résumé | |
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The Functional Résumé | |
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The Curriculum Vitae | |
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Suggestions for Writing Your Résumé | |
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The Résumé Cover Letter | |
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Prepare Answers and Questions | |
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Present Yourself Effectively | |
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Dress for Interview Success | |
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Arrive on Time | |
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Demonstrate Effective Interpersonal Communication | |
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Acknowledge Cultural Rules and Customs | |
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Mentally Review the Interview | |
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Follow Up | |
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The Lawfulness of Questions | |
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Recognizing Unlawful Questions | |
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Dealing with Unlawful Questions | |
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Answer the Question | |
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Answer the Question (In Part) | |
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Explain Your Reasons for Not Answering | |
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Summary of Concepts and Skills | |
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Postscript Continuing Your Study of Interviewing | |
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Key Terms | |
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Bibliography | |
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Index | |
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Specialized Contents | |
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Worksheets | |
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The Cheat Sheet | |
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Communication Skill Set | |
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Information Interview Preparation Guide | |
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Employment Interview Preparation Guide | |
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Interviewing Exercises | |
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Classifying Types of Questions | |
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Practicing Interviewing Skills | |
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Preparing Your Résumé | |
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The Best and the Worst | |
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Displaying Communication Confidence in the Employment Interview | |
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Writing the Follow-Up Letter | |
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Responding to Unlawful Questions | |