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Communication Essentials | |
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Introduction to Human Communication | |
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The Importance of Studying Human Communication | |
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What Is Human Communication? | |
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Components of Human Communication | |
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Visual Summary 1.1: Key Components of Human Communication | |
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A Model of Human Communication: Human Communication in Society | |
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Communication Ethics | |
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Defining Communication Ethics | |
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Developing Communication Ethics | |
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Communication Ethics in Practice | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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Too Much Talk Can Lead to Problems | |
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Careers in Communication | |
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Communication in Society | |
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Communication in Society: Sexual Harassment Usually Starts With Inappropriate Comments | |
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Building Your Communication Skills | |
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Building a Framework for Thinking Ethically and Making Ethical Decisions | |
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Perception and Its Role in Identity Development | |
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What is Perception? | |
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Selection | |
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Organization | |
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Interpretation | |
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What is Identity? | |
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Identity Exists at Both the Individual and Societal Levels | |
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Identities are Both Fixed and Dynamic | |
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Identities are Created through Interaction | |
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Identities Must Be Seen in Context | |
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The Importance of Perception and Identity | |
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The Individual, Perception and Identity | |
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Reflected Appraisals | |
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Social Comparison | |
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Self-Concept | |
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Visual Summary 2.1: Identity Development through Communication | |
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The Individual, Perception, Identity and Society | |
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Social Identities and Perception | |
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Power, Perception and Identity | |
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Culture, Perception and Identity | |
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The Ethics of Perceiving and Communicating About Identities | |
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Skills for Improving Perception and Communication About Identities | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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The Ringtone Adults Cannot Hear | |
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Communication in Society | |
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Women Nose Ahead in Smell Test | |
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Building Your Communication Skills | |
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Communicating About Identities | |
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Refining Your Perceptual Processes | |
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Verbal Communication | |
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What is Verbal Communication? | |
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The Importance of Verbal Communication | |
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Verbal Communication and the Individual | |
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Functions of Language | |
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Components of Language | |
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Visual Summary 3.1: Components of Language | |
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Influences on Verbal Communication | |
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The Individual, Verbal Communication, and Society | |
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Language and Perception | |
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Language and Power | |
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Power and Words | |
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Ethics and Verbal Communication | |
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Become Aware of the Power of Language | |
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Become Conscious of Your Language Use | |
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Improving Your Verbal Communication Skills | |
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Confirming and Disconfirming Communication | |
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"I" Statements | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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Words of the Year | |
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A Little Poem Regarding Computer Spell Checkers | |
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Contemporary Slang | |
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Language Discrimination | |
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Communication in Society | |
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Mind Your (Terror) Language | |
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Building Your Communication Skills | |
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Avoiding Bias in Language | |
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Nonverbal Communication | |
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What is Nonverbal Communication? | |
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The Importance of Nonverbal Communication | |
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Nonverbal Communication and the Individual | |
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Influences on Nonverbal Communication | |
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Nonverbal Codes | |
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Visual Summary 4.1: Proxemics | |
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The Functions of Nonverbal Messages | |
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Communicating Information | |
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Regulating Interaction | |
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Expressing and Managing Intimacy | |
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Establishing Social Control | |
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Signaling Service-Task Functions | |
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The Individual, Nonverbal Communication, and Society | |
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Nonverbal Communication and Power | |
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Nonverbal Communication, Prejudice, and Discrimination | |
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Ethics and Nonverbal Communication | |
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Improving Your Nonverbal Communication Skills | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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How Much Does Nonverbal Communication Contribute to Meaning? | |
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Territoriality: Maintaining Private and Public Spaces | |
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Communication in Society | |
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Etiquette for the World Traveler | |
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Building Your Communication Skills | |
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Developing Sensitivity to Cross-Cultural Nonverbal Communication | |
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Five Tips for Enhancing Nonverbal Communication Skills | |
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Listening | |
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What is Listening? | |
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Visual Summary 5.1: Stages of Listening | |
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The Importance of Listening | |
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Listening and the Individual | |
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Listening Styles | |
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Influences on Listening | |
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Barriers to Listening | |
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The Individual, Listening and Society | |
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Social Hierarchies | |
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Listening in Context | |
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Listening and Community | |
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Ethics and Listening | |
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Improving Your Listening Skills | |
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Become Aware | |
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Identify Poor Habits | |
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Strive for Mindful Listening | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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Statistically Speaking, How Many People Are Deaf or Hard of Hearing? | |
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Communication in Society | |
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Effective Listening Skills of Managers | |
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Building Your Communication Skills | |
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Three Strategies for Improving Listening Between Men and Women | |
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Combating the Top Ten Poor Listening Habits | |
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Communication Across Cultures | |
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What is Intercultural Communication? | |
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The Importance of Intercultural Communication | |
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Increased Opportunities for Intercultural Contact | |
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Enhanced Business Effectiveness | |
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Improved Intergroup Relations | |
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Enhanced Self-Awareness | |
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Intercultural Communication and the Individual | |
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Intercultural Communication on the Borders | |
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Visual Summary 6.1: Border Dwellers through Travel | |
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The Influence of Cultural Values on Communication | |
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A Dialectic Approach | |
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The Individual, Intercultural Communication, and Society | |
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Political, Historical, and Social Forces | |
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Intercultural Communication and Power | |
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Ethics and Intercultural Communication | |
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Improving Your Intercultural Communication Skills | |
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Increase Motivation | |
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Increase Your Knowledge of Self and Others | |
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Avoid Stereotypes | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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Meeting Other Travelers Adds Depth to Argentina Visit | |
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Zuni Eagle Aviary is a Beautiful Sign | |
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Communication in Society | |
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TV Reality Not Often Spoken of: Race | |
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Building Your Communication Skills | |
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Sobering Advice for Anyone Contemplating a Cross-Cultural Marriage | |
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Communication and New Technologies | |
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What is Computer Mediated Communication? | |
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The Importance of Computer Mediated Communication | |
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How Does Computer Mediated Communication Impact Our Communication Choices? | |
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Media Deficit Theory | |
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Visual Summary 7.1: Media Richness Theory | |
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Media Augmentation Theory | |
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Social Network Theory | |
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Computer Mediated Communication and the Individual | |
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Managing Identity | |
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Relationship Development | |
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The Individual, Communication Technology, and Society | |
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Gender, Age, Ethnicity, and Technology Use | |
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Power, Access, and the Digital Divide | |
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Globalization and the Digital Divide | |
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Closing the Digital Divide | |
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Ethics and Computer Mediated Communication | |
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Ethics and Online Identity | |
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Building Relationships Online | |
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Improving Your Computer Mediated Communication Skills | |
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Email Etiquette | |
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Cell Phone Etiquette | |
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Evaluating Internet Information | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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Employers Admit to Disqualifying Candidates Due to Facebook Content | |
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The Ten Commandments of Computer Ethics | |
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Communication in Society | |
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Love in the Age of Social Networking | |
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Building Your Communication Skills | |
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Guidelines for Using Social Networking Sites | |
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Safety Tips for Online Dating | |
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Guidelines for Voice and Text Messaging | |
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Communicating In Dyads | |
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Interpersonal Communication Processes | |
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What is Interpersonal Communication? | |
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Interpersonal Communication Involves Interdependent Parties | |
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Interpersonal Communication Exists on a Continuum | |
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Interpersonal Communication is Relational | |
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The Importance of Interpersonal Communication, and Relationships | |
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Interpersonal Communication, Relationships, and the Individual | |
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Influences on Relationship Development | |
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Models of Relationship Development | |
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Visual Summary 8.1: the Dialectical Model of Relationship Development | |
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Communicating in Friendship and Romantic Relationships | |
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Society, Power, Courtship, and Marriage | |
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Ethics and Interpersonal Communication | |
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Improving Your Maintenance Skills in Long-Distance Friendships | |
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Frequency of Interaction | |
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Openness | |
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Positivity | |
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Social Support | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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DNA Dating Site Predicts Chemical Romance | |
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Women's and Men's Flirtation Behaviors Differ | |
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Communication in Society | |
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Race and Romantic Relationships in the United States | |
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Building Your Communication Skills | |
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Strategies for Maintaining Long-Distance Romantic Relationships | |
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Initiating a Conversation | |
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Communication in Close Relationships | |
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What are Relationship Challenges? | |
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The Importance of Managing Relationship Challenges | |
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The Individual and Relationship Challenges | |
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Developing Social Influence Skills | |
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Managing Aversive Communication Interactions | |
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Visual Summary 9.1: Influences on the Perceived Hurtfulness of a Message | |
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Managing Threats to Relationships | |
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The Individual, Relationship Challenges, and Society | |
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Society, Sex Roles, and Relationship Challenges | |
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Society, Emotion, and Relationship Challenges | |
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Cultural Influences on Relationship Challenges | |
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Ethics and Relationship Challenges | |
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Improving Your Ability to Manage | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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Recognizing a Potential Batterer | |
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Communication in Society | |
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Abused Men: the Silent Victims of Domestic Violence | |
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Building Your Communication Skills | |
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Responding to a Partner's Infidelity | |
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Preventing Sexual Coercion | |
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Communication and Conflict | |
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What is Conflict? | |
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Interdependence | |
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Interests | |
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Incompatibilities | |
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Limited Resources | |
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The Importance of Managing Conflict Effectively | |
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The Individual and Conflict Management | |
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What Purposes Does Conflict Serve? | |
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What Causes Conflict? | |
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Responding to Conflict: Strategies and Styles | |
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Choosing a Conflict Style | |
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Emotion | |
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Problematic Conflict Interactions | |
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Visual Summary 10.1: Gottman's Cascade Model and the Four Horsemen of the Apocalypse | |
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The Individual, Conflict Management, and Society | |
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Power | |
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Culture | |
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Ethics and Conflict Management | |
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Improving Your Conflict Management Skills | |
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A Strategic Approach to Conflict Management | |
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The Competence Model of Conflict | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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He Who Cast the First Stone Probably Didn't | |
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Communication in Society | |
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Actor Makes the Wrong Call | |
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Building Your Communication Skills | |
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How to Apologize | |
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Six Keys to Improve Your Relationship | |
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Principles of Interpersonal Conflict | |
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Communicating In Groups | |
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Small Group Communication Processes | |
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What Is Small Group Communication? | |
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A Small Number of People | |
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A Common Purpose | |
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A Connection with Each Other | |
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An Influence on Each Other | |
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The Importance of Small Group Communication | |
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Reasons to Study Small Group Communication | |
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Advantages and Disadvantages of Group Work | |
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Small Group Communication and the Individual | |
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Types of Communication Roles | |
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Visual Summary 11.1: Roles in Groups | |
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Effective Small Group Communication | |
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The Individual, Small Group Communication, and Society | |
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Power and Group Communication | |
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Cultural Diversity and Small Group Communication | |
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Ethics and Small Group Communication | |
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Improving Your Small Group Communication Skills | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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Procedures That Help Groups Agree | |
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Communication in Society | |
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Is Collaboration the Future of Invention? | |
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Building Your Communication Skills | |
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Identifying Roles in Group Situations | |
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How to Handle Conflicts in Meetings | |
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Leadership and Group Decision-Making | |
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What is Leadership? | |
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The Importance of Leadership | |
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Leadership and the Individual | |
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The Role of Communication in Leadership | |
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Influences on Leadership | |
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Theories of Leadership | |
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Functional Theory | |
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Style Theory | |
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Visual Summary 12.1: Leadership Styles | |
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Transformational Leadership Theory | |
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Servant Leadership Theory | |
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Toxic Leadership | |
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The Individual, Leadership, and Society | |
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Ethics and Leadership | |
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Becoming a More Effective Leader | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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Leadership is an Influence Relationship | |
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Communication in Society | |
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Mandela's Eight Lessons of Leadership | |
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Building Your Communication Skills | |
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Leading Diverse People | |
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Speaking In Public | |
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Topic Selection and Speech Development | |
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What Is Public Speaking? | |
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The Importance of Speaking in Public | |
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Establishing Your Reasons for Speaking in Public | |
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Identifying Your General Purpose | |
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Generating and Selecting Your Topic | |
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Identifying Your Specific Purpose | |
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Analyzing and Relating to Your Audience | |
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What Does Your Audience Know About Your Topic? | |
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Who Is Your Audience? | |
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What Does Your Audience Know About You? | |
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What Does Your Audience Expect From You? | |
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Developing Your Speech | |
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Narrowing Your Topic | |
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Determining Your Main Points | |
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Identifying Your Thesis Statement | |
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Finding Supporting Materials | |
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Organizing Your Speech | |
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Developing the Body of Your Speech | |
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Creating Your Outline | |
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Developing Transitions, Introductions, and Conclusions | |
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Visual Summary 13.1: Developing Your Speech | |
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Becoming an Ethical Public Speaker | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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Selected Search Engines and Databases | |
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Communication in Society | |
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Bill Gates, the Great Communicator? | |
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Building Your Communication Skills | |
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Communication Event Checklist | |
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Speech Delivery | |
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What is Delivery? | |
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The Importance of Speech Delivery | |
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Key Issues in Effective Speech Delivery | |
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Overcoming Anxiety | |
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Setting the Tone | |
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Considering Language and Style | |
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Incorporating Visual Aids | |
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Being Aware of Time Limits | |
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Choosing a Delivery Method | |
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Projecting a Persona | |
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Practicing Your Speech | |
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Visual Summary 14.1: Key Issues in Effective Speech Delivery | |
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The Individual, Speech Delivery, and Society | |
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Ethos, Pathos and Logos | |
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Ethical Speech Delivery | |
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Use Language Sensitively | |
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Use Visual Aids Carefully | |
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Respect Time Limits | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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PowerPoint Tips | |
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Communication in Society | |
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Be Cautious With Humor | |
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Building Your Communication Skills | |
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Try Relaxing Breathing Exercises | |
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The Importance of Dress | |
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Stylistic Devices | |
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Visual Aids Checklist | |
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Informative Speaking | |
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What is Informative Speaking? | |
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The Importance of Informative Speaking | |
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Informative Versus Persuasive Speaking | |
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Visual Summary 15.1: Informative Versus Persuasive Speaking | |
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Types of Informative Speeches | |
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Speeches About "Objects" | |
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Speeches About Processes | |
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Speeches About Events | |
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Speeches About Concepts | |
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Organizing Informative Speeches | |
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Using a Chronological Pattern | |
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Using a Geographical/Spatial Pattern | |
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Using a Topical Pattern | |
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Tips for Speaking Informatively | |
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Include Information That is Accurate and Objective | |
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Include Facts That Are Truthful and Can Be Corroborated | |
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Include Ideas That are Accessible to Your Audience | |
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Include Visual Aids That Clearly and Accurately Describe Facts | |
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Respect the Ideas of Your Audience | |
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Ethics and Informative Speaking | |
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Sample Informative Speech in Outline Form | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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Four Types of Informative Speeches | |
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Communication in Society | |
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Informing the Public About the H1N1 Outbreak | |
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Building Your Communication Skills | |
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Checklist for Fact Finding | |
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Persuasive Speaking | |
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What is Persuasive Speaking? | |
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The Importance of Persuasive Speaking | |
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The Power to Persuade | |
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Visual Summary 16.1: the Power to Persuade | |
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The Power of Ethos | |
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The Power of Logos | |
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The Power of Pathos | |
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Types of Persuasive Speeches | |
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Speeches to Impact the Audience's Attitudes | |
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Speeches to Impact the Audience's Beliefs | |
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Speeches to Impact the Audience's Values | |
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Speeches to Impact the Audience's Behavior | |
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Organizing Persuasive Speeches | |
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Using a Problem-Solution or Problem-Solution-Action Pattern | |
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Using a Claim Pattern | |
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Using Monroe's Motivated Sequence | |
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Tips for Speaking Persuasively | |
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Select a Topic Appropriate to Persuasion | |
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Organize Your Thesis as a Statement of Fact, Value, or Policy | |
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Establish Credibility through the Quality of Your Sources | |
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Avoid Misusing Persuasive Language | |
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Persuasive Speaking and Ethics | |
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Summary | |
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Key Terms | |
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Chapter Review Questions | |
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Activities | |
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Web Activities | |
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Did You Know? | |
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The Boomerang Effect | |
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Fallacies of Reasoning | |
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Communication in Society | |
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The Return of Public Deliberation? | |
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Building Your Communication Skills | |
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Research Checklist | |