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| indicates new material | |
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| Preface | |
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| Acknowledgments | |
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| Introduction to Technical Communication | |
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| Technical Communication Is User-Centered | |
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| Technical Communication Is Accessible | |
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| Sample Document: A Citizen's Guide to Bioremediation | |
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| Technical Communication Comes in All Shapes and Sizes | |
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| Technical Communicators Rely on Many Skills | |
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| Technical Communication Is Part of Most Careers | |
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| Communication Has Both an Electronic and a Human Side | |
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| Communication Reaches a Diverse Audience | |
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| Consider This:Twenty-First Century Jobs Require Portable Skills | |
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| On the Jobhellip;Types of Writing | |
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| Exercises | |
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| Collaborative Project | |
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| Service-Learning Project | |
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| Communicating in the Workplace | |
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| Preparing an Effective Technical Document | |
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| Complete the Key Tasks | |
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| Case Study: Completing the Key Tasks: Delivering the Essential Information; Making a Persuasive Case; Weighing the Ethical Issues; Working on a Team | |
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| Rely on Creative and Critical Thinking | |
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| Checklist: Creative and Critical Thinking in the Writing Process | |
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| Make Proofreading Your Final Step | |
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| Guidelinesfor Proofreading | |
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| Checklist: Proofreading | |
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| ConsiderThis: Workplace Settings Are Increasingly Virtual | |
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| Exercises | |
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| Collaborative Project | |
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| Service-Learning Project | |
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| Delivering Usable Information | |
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| Assess the Audiencersquo;s Information Needs | |
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| Identify Levels of Technicality | |
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| The Highly Technical Document | |
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| Sample Document: A Technical Version of an Emergency Treatment Report | |
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| The Semitechnical Document | |
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| Sample Document: A Semitechnical Version of an Emergency Treatment Report | |
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| The Nontechnical Document | |
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| Sample Document: A Nontechnical Version of an Emergency Treatment Report | |
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| Primary and Secondary Audiences | |
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| Case Study: Tailoring a Single Document for Different Users | |
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| Web-based Documents for Multiple Audiences | |
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| Develop an Audience and Use Profile | |
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| Audience Characteristics | |
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| Purpose of the Document | |
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| Intended Use of the Document | |
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| Audiencersquo;s Technical Background | |