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Building Effective Helping Skills The Foundation of Generalist Practice

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ISBN-10: 0205298028

ISBN-13: 9780205298020

Edition: 2001

Authors: D. Mark Ragg

List price: $104.00
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This book provides students with critical skills for effective social work practice, utilizing frameworks for organizing and understanding the skills. The text focuses on skill clusters and uses a response systems framework for developing specific helping skills. It provides students with the formulae, tools, and strategies they need to build and improve these skills. It is divided into four main skill areas: developing the professional self, developing the working relationship, developing an accurate understanding, and responding in a manner that promotes goal accomplishment. Each section provides students with the critical skills needed for effective practice. Case illustrations and…    
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Book details

List price: $104.00
Copyright year: 2001
Publisher: Allyn & Bacon, Incorporated
Publication date: 10/6/2000
Binding: Paperback
Pages: 320
Size: 7.00" wide x 9.00" long x 0.75" tall
Weight: 1.100
Language: English

Mark Ragg holds a Ph.D. in social work and is a key faculty member at Eastern Michigan University's Department of Social Work. Prior to Eastern, Dr. Ragg worked in a Children's Mental Health agency in Canada while also providing family and marital counseling. While working in the field, Dr. Ragg developed many family- and group-centered programs. Working with issues of child abuse, neglect, trauma, domestic violence, sexual abuse, and developmental disabilities, he gained research interests in the impact of violence and abuse on children. Dr. Ragg is also author of BUILDING EFFECTIVE HELPING SKILLS.

Toward Developing the Professional Self
Increasing Self-Awareness
The Importance of Self-Awareness
Toward Understanding Your Responses
Dealing with Present Pressures
Conscious Self-Control and Ethical Behavior
The Role of Professional Values
The Importance of Professional Ethics
Legally Mandated Assumptions and Duties
Resolving Ethical Dilemmas: The Weighting of Outcomes
A Framework for Self-Control
Acquiring a Knowledge Base
The Professional Knowledge Base
The Response Systems: A Conceptual Framework
Cultural Influences on Response Systems
Using the Framework and Knowledge Base to Assess and Plan
Thinking Skills
Five Styles of Thinking
Assumptions: The Foundation of Worker Mistakes
Toward Developing the Helping Relationship
Tuning In to the Client
Preliminary Tuning In
Interactional Tuning In: The Foundation for Empathy
Engaging the Client and Focusing Work
Preliminary Engagement
Interactive Engagement
Problem-Based Engagement
Maintaining Engagement with the Client
Tuning In and Engaging Larger Systems
Tuning In to Individual Diversity in the Larger System
Tuning In to the Commonality among Individuals in the Larger System
Engagement with Larger Client Systems
Tuning In to Larger Systems: Some Examples
Toward Developing an Accurate Understanding
Listening and Observing Skills
Promoting Exploratory Communication
Using Observational Skills in Client Communication
Exploratory Questioning Skills
Questioning Formats to Avoid
Using Questions to Explore Client Situations
Questions to Explore the Situation Parameters
Questions to Explore Client Response Systems
Questions to Explore Larger Client Systems
Reflective Responding Skills
The Outcomes of Reflection
The Elements of Reflection
Transitional Responding to Deepen the Exploration
The Mechanics of Transitional Responding
Toward Focused and Helpful Responding
Change Facilitating and Interventive Questions
Using Change-Focused Questioning
Types of Change-Focused Questioning Strategies
Supporting and Developing a Working Alliance
Enhancing Motivation in the Working Alliance
Nurturing the Working Alliance
Focusing the Client Work
Managing Threats to the Working Alliance
Threats to the Working Alliance: A Relational View of Resistance
Protecting and Salvaging the Working Alliance
Maintaining Gains While Ending the Helping Relationship
Client Responses to Ending
Past, Present, and Future: The Keys to Healthy Endings