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| Each chapter begins with "Objectives" and "Key Terms," and concludes with "From Theory to Action." | |
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| Understanding The Nature Of Conflict | |
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| Introduction to the Study of Conflict | |
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| A Perspective on Conflict | |
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| The Inevitability of Conflict | |
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| The Consequences of Conflict | |
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| People in Conflict: Values, Attitudes, and Beliefs | |
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| Socialization and Conflict | |
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| Attitudes toward Communication and Conflict | |
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| Functional Beliefs for Managing and Resolving Conflict | |
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| Culture and Gender in Conflict | |
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| A Hierarchical Model of Cultural Understanding | |
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| The Hierarchical Model and Cultural Variability | |
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| The Challenge of Diversity | |
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| Sex, Gender, and Conflict | |
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| Understanding How Conflict Works | |
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| Types of Conflict | |
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| Types of Conflict | |
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| Issues as Indicators of Real and Substantive Conflicts | |
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| Moral Conflict | |
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| The Process of Conflict: Phases and Cycles | |
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| Phase Theories of Conflict. Patterns and Cycles in Conflict | |
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| Conflict as a Process | |
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| Conflict Styles, Strategies, and Tactics | |
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| Conflict Styles, Strategies, and Tactics | |
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| Conflict Strategies and Tactics | |
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| Collaboration: The Preferred Style | |
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| Case Studies of Cultural Differences in Conflict Resolution Styles | |
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| Analyzing Conflict: Theory And Research In Interpersonal Conflict | |
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| Social-Psychological Perspectives of Conflict | |
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| Psychodynamic and Attribution Theories | |
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| Relationship Theories | |
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| Structural Theory | |
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| A Communication Perspective on Conflict Behavior | |
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| Linear versus Transactional Views of Communication and Conflict | |
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| Rules and Conflict Communication | |
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| Communication Competence and Conflict Behavior | |
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| Examining Goals and Effects in Conflict Situations | |
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| Research on Intimacy and Conflict | |
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| Intimate and Marital Conflict Issues | |
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| Relationship Life Cycle, Aging, and Conflict Style | |
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| Effective Communication Behavior | |
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| Using the S-TLC System | |
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| The S-TLC System | |
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| Thinking about Conflict: Analyzing Conflict Situations | |
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| Listening in Conflict Situations | |
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| Choosing among the Communication Options in Conflict Situations | |
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| Conflict Communication Options | |
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| Communication Considerations: Which Conflict Communication Option Is Best? | |
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| Effectively Confronting Others | |
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| The Interpersonal Conflict Ritual: Six Steps to Successful Confrontation | |
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| Doing Conflict Messages: Using I-Statements | |
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| Dealing with People Who Play Games | |
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| Confronting "Difficult" People | |
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| Cooperative Negotiation in Win-Lose Conflicts | |
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| Conflicts over Two Types of Resources | |
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| Bargaining and Negotiation | |
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| Strategies for Tangible-Issue Conflicts | |
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| Escalating And De-Escalating Conflict | |
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| The Escalation of Conflict: Anger and Stress | |
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| The Emotion of Anger | |
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| Containing Escalation | |
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| Stress and Escalation of Conflict | |
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| Impression Management in Conflict Situations | |
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| Understanding the Demands of Face | |
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| Embarrassment as a Face-Threatening Situation | |
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| Methods for Correcting One's Impression | |
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| After the Conflict: Forgiveness and Reconciliatio | |