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| Acknowledgments | |
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| What's New in This Edition? | |
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| Preface | |
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| Background and Basics | |
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| Macintosh Basics: Hardware and Software | |
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| Be Prepared: Preventing Problems | |
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| Problem Solving: General Strategies | |
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| Symptoms, Causes, and Cures | |
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| System Errors: Living with the Bomb | |
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| Startup and Disk Problems: Stuck at the Starting Gate | |
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| When You Can't Find, Open, or Otherwise Use a File | |
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| When You Can't Print | |
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| Getting Under the Hood: The Invisible Macintosh | |
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| Fonts and Text: Write and Wrong | |
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| Graphics: What's Wrong with This Picture? | |
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| Trouble To Go: Not Just PowerBooks | |
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| Powerful Problems: Power Macs, PCI-Based Macs and AppleVision Monitors | |
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| Mac OS System 7.5/7.6 and Beyond | |
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| Road Service for the Infobahn: The Internet, the Web, and the Online World | |
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| Disaster Relief: The Fix-Its | |
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| Check for Incompatibilities Between Hardware and Software | |
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| Check for Problems with Preferences Files | |
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| Check for Mislocated or Missing Accessory Files | |
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| Check for Problems with Extensions and Control Panels (Startup Extensions) | |
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| Check for Problems with System Software | |
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| Check for Problems with Memory Management | |
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| Check for Viruses | |
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| Defragment/Optimize the Disk | |
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| Rebuild the Desktop | |
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| Run Disk First Aid | |
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| Zap the Parameter RAM | |
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| Update the Disk Device Driver | |
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| Check for Damaged Disks: Repair, Restore, or Recover | |
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| Check for Damaged Files: Replace or Recover | |
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| Format, Initialize, and Verify Disks | |
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| Check for Problems with SCSI Devices and Connections | |
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| Check If Hardware Repairs or Replacements Are Needed | |
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| Seek Technical Support or Other Outside Help | |
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| Stocking Your Troubleshooter's Toolkit | |
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| Symptom Index | |
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| Index | |