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| Figures | |
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| Foreword | |
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| Preface | |
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| Acknowledgments | |
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| Managing and Measuring Process behavior | |
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| What Is a Software Process? | |
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| What Is Software Process Management? | |
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| The Role of Software Process Management | |
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| Issues on the Road to Process Improvement | |
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| The Need for Software Process Measurement | |
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| Measuring Process behavior | |
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| A Framework for Process Behavior Measurement | |
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| Summary | |
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| Planning for Measurement | |
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| Identifying Process Issues | |
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| Selecting and Defining Measures | |
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| Integrating Measures with the Software Process | |
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| Summary | |
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| Collecting the Data | |
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| Principal Tasks | |
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| The Specifics of Collecting Software Process Data | |
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| Reviewing and Assessing Collected Data | |
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| Retaining Data | |
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| Tools for Understanding Your Data | |
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| Summary | |
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| Analyzing Process behavior | |
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| Separating Signals from Noise | |
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| Evaluating Process Stability | |
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| Control Chart Basics | |
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| Summary | |
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| Process Behavior Charts for Software Processes | |
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| Control Charts for Variables or Discrete Data | |
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| Control Charts for Attributes Data | |
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| Summary | |
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| More About Process Behavior Charts | |
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| How Much Data Is Enough? | |
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| Anomalous Process Behavior Patterns | |
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| Rational Sampling and Homogeneity of Subgroups | |
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| Rational Subgrouping | |
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| The Problem of Insufficient Granularity in Recorded Values | |
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| Aggregation and Decomposition of Process Performance Data | |
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| Summary | |
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| Three Paths to Process Improvement | |
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| Finding and Correcting Assignable Causes | |
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| Process Capability | |
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| Process Capability Analysis | |
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| Improving the Process | |
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| Improvement and Investment | |
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| Summary | |
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| Getting Started | |
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| Ten Steps for Getting Started | |
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| Frequently Asked Questions Regarding SPC | |
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| Final Remarks | |
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| Control Chart Tables and Formulas | |
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| More About Analyzing Process behavior | |
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| Enumerative Versus Analytic Studies | |
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| Three-Sigma Control Limits | |
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| Central Limit Theorem and Role of the Normal Distribution | |
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| Example Data and Calculations | |
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| References | |
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| Index 0201604442T04062001 | |