Interplay The Process of Interpersonal Communication

ISBN-10: 0199827427

ISBN-13: 9780199827428

Edition: 12th 2012

Authors: Ronald B. Adler, Lawrence B. Rosenfeld, Russell F. Proctor II

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With its unique blend of compelling topics and rich pedagogy, the twelfth edition ofInterplayshows how scholarship, research, and theory can introduce students to communication and help them understand their own relationships in everyday life.NEW TO THIS EDITION:*The most extensive use of current research of any interpersonal book on the market: 1,512 total sources, of which 514 are new (34% more than the previous edition)*Chapter 2, "Interpersonal Communication in a Changing World: Culture and Social Networking," includes the latest coverage of social media's impact on interpersonal relationships.*Chapter 12, "Interpersonal Contexts" includes a new discussion of communication in friendships and updated sections on communication in intimate relationships and family*"At Work" boxes in every chapter help readers apply scholarship to their careers*"Media Clips" now use both television and films to illustrate communication conceptsSUPPORT PACKAGE FOR INSTRUCTORS:*Now Playing: Learning Communication Through Film, available as an optional printed product, looks at more than sixty contemporary and classic feature films through the lens of communication principles.*An enhancedInstructor's Manual and Test Bankprovides teaching strategies, course outlines, exercises, discussion questions, and unit wind-ups. The Test Bank offers approximately 100 class-tested exam questions per chapter in multiple-choice, true/false, essay, and matching formats.*AnInstructor's Resource CD with Computerized Test Bank, available to adopters, includes the full Instructor's Manual and Test Bank, along with computerized testing software and newly revised PowerPoint-based lecture presentations.*TheInstructor's Companion Websiteat is a password-protected site that features the Instructor's Manual, PowerPoint-based lecture slides, and links to supplemental materials and films.*Course cartridgesfor a variety of e-learning environments allow instructors to create their own course websites with the interactive material from the instructor and student companion websites. Contact your Oxford University Press representative for access.SUPPORT PACKAGE FOR STUDENTS:*Now Playing: Learning Communication Through Film, Student Edition*A Student Success Manualincludes a primer on effective study habits along with key terms, review questions, and critical thinking exercises.*Thecompanion websiteat ( offers flashcards for key terms, interactive self-tests, and links to a variety of communication-related websites.
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Book details

List price: $95.95
Edition: 12th
Copyright year: 2012
Publisher: Oxford University Press, Incorporated
Publication date: 1/13/2012
Binding: Paperback
Pages: 528
Size: 8.25" wide x 10.25" long x 0.75" tall
Weight: 2.354
Language: English

Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.

Russell F. Proctor II is currently a professor at Northern Kentucky University, where he has taught since 1991. He primarily teaches courses in Interpersonal Communication (basic and advanced), and Interviewing. He won the university?s Outstanding Professor Award in 1997. He is the author of numerous articles and textbooks focusing on interpersonal communication and communication education, with a particular interest in the use of feature films as instructional resources.

Foundations of Interpersonal Communication
Interpersonal Process
Why We Communicate
Physical Needs
Identity Needs
Social Needs
Practical Needs
The Communication Process
A Model of Communication
Insights from the Transactional Communication Model
Communication Principles
Communication Misconceptions
Interpersonal Communication Defined
Quantitative and Qualitative Definitions
Personal and Impersonal Communication: A Matter of Balance
Communication Competence
Communication Competence Defined
Characteristics of Competent Communication
Key Terms
At Work: Communication and Career Advancement
Focus on Research: Maintaining Relationships Through Daily Conversations
Focus on Research: How to (Not) Antagonize Your Professor: Adapting E-Messages
The Dark Side Of Communication: Excessive Self-Monitoring Discourages
Interpersonal Communication in a Changing World
Culture and Social Networking
Interpersonal Communication in a Diverse World
Fundamentals of Culture
Culture and Co-culture
Intercultural Communication
Interpersonal and Intercultural Communication
Cultural Diff erences as Generalizations
Cultural Values and Norms
High versus Low Context
Individualism versus Collectivism
Power Distance
Uncertainty Avoidance
Achievement versus Nurturing
Codes and Culture
Verbal Codes
Nonverbal Codes
Decoding Messages
Developing Intercultural Communication Competence
Motivation and Attitude
Tolerance for Ambiguity
Knowledge and Skill
Social Media in a Changing World
Characteristics of Social Media
Message Richness
Synchronous Communication
Social Media and Relational Quality
Communicating Competently with Social Media
Be Careful What You Post
Be Considerate
Key Terms
Focus on Research: Fitting in: People with Disabilities and Organizational Cultures
The Dark Side of Communication: Alone Together
Focus on Research: Less can be More: When Online Partners Meet in Person
At Work: Choosing a Communication Channel
Communication and the Self
Communication and the Self-Concept
How the Self-Concept Develops
Characteristics of the Self-Concept
The Self-Fulfi lling Prophecy and Communication
Changing Your Self-Concept
Presenting the Self: Communication as Identity Management
Public and Private Selves
Characteristics of Identity Management
Why Manage Impressions?
How Do We Manage Impressions?
Identity Management and Honesty
Disclosing the Self: What to Reveal?
Models of Self-Disclosure
Benefi ts and Risks of Self-Disclosure
Guidelines for Self-Disclosure
Alternatives to Self-Disclosure
Key Terms
Focus on Research: Body Image and the Pressure To Be Perfect
At Work: Identity Management In The Workplace
The Dark Side Of Communication: Battling Addictions Through Self-Disclosure
Focus On Research: Disclosing Identity Informationoffline Vs. Online
Perceiving Others
The Perception Process
Reality Is Constructed
Steps in the Perception Process
Influences on Perception
Physiological Influences
Psychological Influences
Social Influences
Cultural Influences
Common Tendencies in Perception
We Make Snap Judgments
We Cling to First Impressions
We Judge Ourselves More Charitably than We Do Others
We Are Influenced by Our Expectations
We Are Influenced by the Obvious
We Assume Others Are Like Us
Synchronizing Our Perceptions
Perception Checking
Building Empathy
Key Terms
At Work: Sexual Harassment and Perception
Focus on Research: Ethnicity Shapes Perceptions
Focus on Research: Does Honesty Hurt? Receivers Say "Yes," Senders Say "no"
The Dark Side of Communication: When Empathy Goes Overboard
Creating and Responding to Messages
The Nature of Language
Language Is Symbolic
Language Is Rule-Governed
Language Is Subjective
Language and Worldview
The Impact of Language
Naming and Identity
Sexism and Racism
Uses (and Abuses) of Language
Precision and Vagueness
The Language of Responsibility
Disruptive Language
Gender and Language
Extent of Gender Differences
Accounting for Gender Differences
Key Terms
Focus on Research: "I Don't Mean to Antagonize You, But"
The Dark Side of Communication: The Incivility of Hate Speech
At Work: Swearing on the Job
Focus on Research: Gender Differences in Instant Messages
Nonverbal Communication
Nonverbal Communication Defined
Characteristics of Nonverbal Communication
All Behavior Has Communicative Value
Nonverbal Communication Is Primarily Relational
Nonverbal Communication Is Ambiguous
Nonverbal Communication Is Infl uenced by Culture and Gender
Functions of Nonverbal Communication
Creating and Maintaining Relationships
Regulating Interaction
Influencing Others
Managing Identity
Types of Nonverbal Communication
Body Movement
Physical Attractiveness
Physical Environment
Focus on Research: Power Posing
At Work: Touch and Career Success
The Dark Side of Communication: Accents and Stigmas
Focus on Research: It's About Time: The Costs of Delayed Responses
Listening: Receiving and Responding
The Nature of Listening
The Importance of Listening
Listening Defined
Reasons for Listening
The Challenge of Listening
Listening Is Not Easy
All Listeners Do Not Receive the Same Message
Poor Listening Habits
Components of Listening
Types of Listening Responses
Silent Listening
Which Style to Use?
Key Terms
At Work: Listening on the Job
Focus on Research: Divided Attention: Phoning While Driving
The Dark Side of Communication: Hearing Loss and Relational Stress
Focus on Research: Blogging as Social Support for the Morbidly Obese
What Are Emotions?
Physiological Changes
Nonverbal Reactions
Cognitive Interpretations
Verbal Expression
Influences on Emotional Expression '02000
Social Conventions and Roles
Fear of Self-Disclosure
Emotional Contagion
Guidelines for Expressing Emotions
Recognize Your Feelings
Choose the Best Language
Share Multiple Feelings
Recognize the Diff erence between Feeling and Acting
Accept Responsibility for Your Feelings
Choose the Best Time and Place to Express Your Feelings
Managing Difficult Emotions
Facilitative and Debilitative Emotions
Thoughts Cause Feelings
Irrational Thinking and Debilitative Emotions
Minimizing Debilitative Emotions
Key Terms
Focus on Research: Emoting Under the Influence
Focus on Research: Saying "I Love You": Different Cultures, Different Rules
At Work: Emotion Labor on the Job
The Dark Side of Communication: When Jealousy Rears its Head
Dynamics of Interpersonal Relationships
Why We Form Relationships
Communication and Relational Dynamics
Developmental Models of Interpersonal Relationships
Dialectical Perspectives on Relational Dynamics
Communicating About Relationships
Content and Relational Messages
Expression of Relational Messages
Repairing Damaged Relationships
Types of Relational Transgressions
Strategies for Relational Repair
Forgiving Transgressions
Key Terms
At Work: Social Capital and Career Advancement
The Dark Side of Communication: Abusing Those Who Disclose
Focus on Research: Opening Lines: Initiating Romantic Relationships
Focus on Research: Reel to Real?: Relational Communication in Romantic
Communication Climate
What Is Communication Climate?
How Communication Climates Develop
Levels of Message Confirmation
Climate Patterns
Creating Positive Climates
Reducing Defensiveness
Offering Constructive Criticism
Transforming Negative Climates
Seek More Information
Agree with the Critic
Key Terms
At Work: Take This Job and Love it
The Dark Side of Communication: Cyberbullying: Electronic Character Assassination
Focus on Research: Saving Face While Delivering Bad News
Managing Conflict
What Is Conflict?
Expressed Struggle
Perceived Incompatible Goals
Perceived Scarce Resources
Functional and Dysfunctional Conflicts
Integration versus Polarization
Cooperation versus Opposition
Confirmation versus Disconfirmation
Agreement versus Coercion
De-escalation versus Escalation
Focusing versus Drifting
Foresight versus Shortsightedness
Positive versus Negative Results
Conflict Styles
Avoidance (Lose-Lose)
Accommodation (Lose-Win)
Competition (Win-Lose)
Compromise (Negotiated Lose-Lose)
Collaboration (Win-Win)
Which Style to Use?
Conflict in Relational Systems
Complementary, Symmetrical, and Parallel Styles
Toxic Conflict: The "Four Horsemen"
Conflict Rituals
Variables in Conflict Styles
Conflict Management in Practice
Key Terms
At Work: Third-Party Dispute Resolution
The Dark Side Of Communication: When Silence Isn't Golden
Focus on Research: Attachment Styles and Relational Conflict
Focus on Research: Self-Fulfilling Prophecies Shape Conflict Outcomes
Interpersonal Contexts: Friends, Family, and Intimate Relationships
Communication in Friendships
Types of Friendships
Friendships, Gender, and Communication
Communication in Successful Friendships
Communication in the Family
Creating the Family Through Communication
Patterns of Family Communication
Types of Family Relationships
Effective Communication in Families
Communication in Intimate Relationships
Dimensions of Intimacy
Gender and Intimacy
Culture and Intimacy
Social Media and Intimacy
Commitment in Intimate Relationships
Maintaining Intimate Relationships
Key Terms
At Work: Can Women be Coworkers and Friends
Focus on Research: Friends with Benefits: The Communication Challenges of Not-So-Casual Sex
The Dark Side of Communication: Virtually Unfaithful: Emotional Infidelity in Cyberspace
Focus on Research: Maintaining Marriages Through Flirting
Author Index
Subject Index
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