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ISBN-10: 017610478X

ISBN-13: 9780176104788

Edition: 1st


List price: $76.50
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This book has been designed to guide new and/or existing Dental Office Administrators through many of the complex issues that they will face, such as the changes in privacy laws, insurance adjudication, personnel performance issues, client relations, marketing and advertising and many other valuable topics. One change that will be consistent throughout the book is that the word patient is replaced with client to reflect a mutual relationship between the health care provider and the dental clients, who are informed consumers and active participants in their own wellness.Each chapter begins with a behavioural objective and lists the topics to be addressed in the chapter. The book has been structured into three main sections.The beginning chapters cover the duties and responsibilities of the Dental Office Administrator, including communication skills, verbal and written, as well as the psychological aspects of what motivates client behaviour.The second section provides a basis of clinical theory in order to understand, interpret and translate the language of dentistry into terms that are understandable to the dental client. The Dental Office Administrator is the liaison between the doctor and the client, and as such, often must interpret highly technical information into understandable terms for the client.The latter chapters include practical office management skills, policies and procedures that can be easily implemented into any dental clinic. These chapters will also address the changes in insurance adjudication in Canada as well as privacy laws and how they affect client care.This text has been designed to become a desktop reference for you to refer to even when your course of study has been completed. Each chapter stands on its own so you can explore topics as they come to mind.
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Book details

List price: $76.50
Edition: 1st
Publisher: NELSON
Publication date: 1/1/2007

Dental Office Administration and the Role of the Administrator
Client Communications
The Write Stuff - Written Communications
Lingual Lingo - Translating Dental Terms to Common Language
Oral Structures and Facial Anatomy - Tooth Morphology
Tooth Identification and Numbering Systems
Preventive Dentistry and Oral Pathology
Dental Pharmacology
The Dental Patient Record
Records Management
Protecting Clients'' Privacy
Dental Insurance and Fee Guides
Effective Appointment Scheduling
Effective Telephone Skills
Continuing Care Systems
Accounts Receivable - Turning Accounts Receivable into Accounts Received
Accounts Payable
Payroll - Employment Standards and Records
Building the Dental Team - Human Resources Management
Daily Banking
Marketing and Advertising
Daily Operating Policies and Procedures - Time Management
The Job Search