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Intelligent Mentoring How IBM Creates Value through People, Knowledge, and Relationships

ISBN-10: 0137130848

ISBN-13: 9780137130849

Edition: 2009

Authors: Audrey J. Murrell, Sheila Forte-Trammell, Diana A. Bing

List price: $29.99
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How to Use Mentoring to Drive Maximum Competitive Advantage Techniques and lessons from IBMrsquo;s world-class mentoring programs-for every business and HR leader, strategist, Chief Learning Officer, consultant, trainer, and scholar ldquo;A crucial part of my job is to help develop and retain the more than 200,000 members of IBMrsquo;s global technical community. Over the years, I have found that the true spirit of any organization is its people, and unique, world-class mentoring programs play a crucial role in their success. What I really like aboutIntelligent Mentoringis that it is not an academic treatise on the theory of mentoring, but a series of practical solutions that can be used by virtually any organization to gain productivity, increase retention, and improve bottom-line results.rdquo; -Nick Donofrio, Executive Vice President, Innovation and Technology, IBM Corporation ldquo;We have known about the importance of mentoring in developing people for decades. Yet few organizations have successfully leveraged it as part of their HR strategy. IBM is one of those companies.Intelligent Mentoringis about more than the mentoring initiative successfully implemented at IBM. It is a guide for how companies can leverage mentoring in a way that aligns with company strategy and supports organizational and individual development. It is a must-read for any executive considering a mentoring initiative as part of the firmrsquo;s HR strategy. IBMrsquo;s mentoring effort combined the best of what we know from mentoring research, career development theory, and change management to create a highly successful effort. There is much here for practitioners and scholars to learn.rdquo; -David A. Thomas, Ph.D., Naylor Fitzhugh Professor of Business Administration, Harvard Business School ldquo;Performance is the ultimate driver of this company. Even back in our earliest days, one of the keys to IBMrsquo;s greatness was performance, along with top-notch technology. Since arriving at IBM in 2000, my goal has been to identify, develop, train, reward, and retain high-performing people, and one of the best ways to support these high performers is through mentoring. I believe thatIntelligent Mentoringhas done a phenomenal job of capturing the innovative and varied mentoring initiatives that IBM has used over the years. The authors really take you inside the company and show how mentoring has helped IBM preserve its corporate culture by passing on knowledge, not only between generations, but in all directions throughout our global community. This book is a must-read for anyone who wants to use the powerful tool of mentoring to its best and most productive advantage, and I recommend it highly.rdquo; -Randy MacDonald, Senior Vice President, Human Resources, IBM Corporation For todayrsquo;s enterprises, few challenges are as daunting as preparing tomorrowrsquo;s leaders. Mentoring is one of the most powerful tools at their disposal. But not all mentoring programs are equally effective, and not all companies have learned how to sustain mentoring. One company has: IBM.Intelligent Mentoringreveals how IBM has done itand offers specific guidance and best practices you can use to achieve equally powerful results.Intelligent Mentoringshows how IBM has fully integrated a diverse portfolio of formal mentoring initiatives into both talent development and innovation promotion. Whether yoursquo;re a busin
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Book details

List price: $29.99
Copyright year: 2009
Publisher: Pearson Education
Publication date: 11/11/2008
Binding: Hardcover
Pages: 256
Size: 6.50" wide x 9.25" long x 1.00" tall
Weight: 1.034
Language: English

About the Authors
Introducing IBM's Mentoring Portfolio
Mentoring Transformations
IBM's Challenge
IBM's Response
Creating a Mentoring Portfolio
Contributions of Intelligent Mentoring
Organizational Intelligence: Using Just-in-Time Mentoring Solutions
Overview: Revitalizing Mentoring
Creating a Mentoring Hybrid
IBM Revitalizes Mentoring
Linking Mentoring to Organizational Intelligence
Attracting and Recruiting Talent
Socializing of Employees
Accessing Knowledge and Expertise
Supporting Knowledge Retention
Sustaining a Knowledge-Resilient Culture
Developing a Portfolio of Experiential Learning Opportunities
Experiential Learning Opportunities in the Future
Organizational Intelligence: Fostering Communities of Knowledge
Learning through Communities of Practice
Building Communities of Practice at IBM
A Mentoring Solution
Mentoring as Communities of Practice
Lessons Learned from IBM's Mentoring Communities
Mentoring Across Boundaries
Strengthening Relational Competencies
Fostering Meaningful Collaboration
Mentoring Communities and the Future
Valuing Community
"THINK"ing at IBM
Who Said an Elephant Can't Learn to Dance?
Connecting People: Creating Meaningful Engagement
Moving from Isolation to Engagement
The Benefits of Engaged Employees
Challenges for Engaging a Globally Dispersed Workforce
Mentoring, Technology, and Connecting People
Creating Access to People
Creating Access to Information
Creating Access to Virtual Communities
Example of an IBM Best Practice: Group Speed Mentoring
Engaging Employees through Mentoring-Lessons Learned
Technology as a Tool, Not a Panacea
Holding Managers Accountable
Some Final Engaging Thoughts
Connecting People: Mentoring as a Tool for Diversity and Inclusion
The Importance of Connecting Among Difference
The Workforce of the Future Is Here
Diversity as a Business Imperative
Enhancing Diversity: Why Mentoring Matters
Connecting within Diversity at IBM
Mentoring Based on Affinities
Group Mentoring via Diversity Networks
Asian Diversity Network Group at IBM
Looking Toward the Future
Connecting People: Using Mentoring to Signal Value in People
The Power of Value in People
What Employees Expect-A Relational View
Employees' Perceptions of Organizational Support
How Organizational Leaders Can "Signal Support"
Using Reverse Mentoring to Signal Support
Respect for the Individual
Support for Employee Development
Collaboration across Difference
Preventing Career Derailment: A Plan for Success
Reverse Mentoring: Signaling Value in People across IBM
Reverse Mentoring in the United States
Reverse Mentoring in Finland
Reverse Mentoring in Latin America
Looking Toward the Future-Multigenerational Collaboration
Lessons Learned-Signaling Ethics and Integrity
Business Impact: Using Mentoring to Deliver Value for Competitive Advantage
Adding Value through Mentoring
Mentoring Solutions as High-Performance Work Practices (HPWP)
Enduring Skills Help to Create Competitive Advantage
Developing a Balanced View of "Value Added"
Dangle the Carrot-IBM's Marketing Group Mentoring Award
Lessons Learned-Adding Value and Sustaining Business Impact
Business Impact: Using Mentoring Solutions to Solve "Wicked Problems"
Mentoring as a Strategic Solution
Using Mentoring to Solve "Wicked Problems"
Global Talent Management as a "Wicked Problem"
Mentoring: On the Manufacturing Floor to the Technical Labs
Black Technical Leaders Forum (BTLF)
Building a Global Knowledge Community-South Africa's Cross-Geography Mentoring Initiative
Lessons Learned-Sustaining Business Impact via Strategic Mentoring Solutions
Some Final Thoughts-The Impact of Intelligent Mentoring