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| Foreword | |
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| Acknowledgments | |
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| About the Authors | |
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| Introducing IBM's Mentoring Portfolio | |
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| Mentoring Transformations | |
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| IBM's Challenge | |
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| IBM's Response | |
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| Creating a Mentoring Portfolio | |
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| Contributions of Intelligent Mentoring | |
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| References | |
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| Organizational Intelligence: Using Just-in-Time Mentoring Solutions | |
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| Overview: Revitalizing Mentoring | |
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| Creating a Mentoring Hybrid | |
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| IBM Revitalizes Mentoring | |
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| Linking Mentoring to Organizational Intelligence | |
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| Attracting and Recruiting Talent | |
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| Socializing of Employees | |
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| Accessing Knowledge and Expertise | |
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| Supporting Knowledge Retention | |
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| Sustaining a Knowledge-Resilient Culture | |
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| Developing a Portfolio of Experiential Learning Opportunities | |
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| Experiential Learning Opportunities in the Future | |
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| References | |
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| Organizational Intelligence: Fostering Communities of Knowledge | |
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| Overview | |
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| Learning through Communities of Practice | |
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| Building Communities of Practice at IBM | |
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| A Mentoring Solution | |
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| Mentoring as Communities of Practice | |
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| Lessons Learned from IBM's Mentoring Communities | |
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| Mentoring Across Boundaries | |
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| Strengthening Relational Competencies | |
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| Fostering Meaningful Collaboration | |
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| Mentoring Communities and the Future | |
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| Valuing Community | |
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| "THINK"ing at IBM | |
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| Who Said an Elephant Can't Learn to Dance? | |
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| References | |
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| Connecting People: Creating Meaningful Engagement | |
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| Moving from Isolation to Engagement | |
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| The Benefits of Engaged Employees | |
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| Challenges for Engaging a Globally Dispersed Workforce | |
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| Mentoring, Technology, and Connecting People | |
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| Creating Access to People | |
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| Creating Access to Information | |
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| Creating Access to Virtual Communities | |
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| Example of an IBM Best Practice: Group Speed Mentoring | |
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| Engaging Employees through Mentoring-Lessons Learned | |
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| Technology as a Tool, Not a Panacea | |
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| Holding Managers Accountable | |
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| Some Final Engaging Thoughts | |
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| References | |
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| Connecting People: Mentoring as a Tool for Diversity and Inclusion | |
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| The Importance of Connecting Among Difference | |
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| The Workforce of the Future Is Here | |
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| Diversity as a Business Imperative | |
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| Enhancing Diversity: Why Mentoring Matters | |
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| Connecting within Diversity at IBM | |
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| Mentoring Based on Affinities | |
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| Group Mentoring via Diversity Networks | |
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| Asian Diversity Network Group at IBM | |
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| Looking Toward the Future | |
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| References | |
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| Connecting People: Using Mentoring to Signal Value in People | |
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| The Power of Value in People | |
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| What Employees Expect-A Relational View | |
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| Employees' Perceptions of Organizational Support | |
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| How Organizational Leaders Can "Signal Support" | |
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| Using Reverse Mentoring to Signal Support | |
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| Respect for the Individual | |
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| Support for Employee Development | |
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| Collaboration across Difference | |
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| Preventing Career Derailment: A Plan for Success | |
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| Reverse Mentoring: Signaling Value in People across IBM | |
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| Reverse Mentoring in the United States | |
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| Reverse Mentoring in Finland | |
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| Reverse Mentoring in Latin America | |
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| Looking Toward the Future-Multigenerational Collaboration | |
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| Lessons Learned-Signaling Ethics and Integrity | |
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| References | |
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| Business Impact: Using Mentoring to Deliver Value for Competitive Advantage | |
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| Adding Value through Mentoring | |
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| Mentoring Solutions as High-Performance Work Practices (HPWP) | |
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| Enduring Skills Help to Create Competitive Advantage | |
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| Developing a Balanced View of "Value Added" | |
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| Dangle the Carrot-IBM's Marketing Group Mentoring Award | |
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| Lessons Learned-Adding Value and Sustaining Business Impact | |
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| References | |
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| Business Impact: Using Mentoring Solutions to Solve "Wicked Problems" | |
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| Mentoring as a Strategic Solution | |
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| Using Mentoring to Solve "Wicked Problems" | |
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| Global Talent Management as a "Wicked Problem" | |
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| Mentoring: On the Manufacturing Floor to the Technical Labs | |
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| Black Technical Leaders Forum (BTLF) | |
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| Building a Global Knowledge Community-South Africa's Cross-Geography Mentoring Initiative | |
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| Lessons Learned-Sustaining Business Impact via Strategic Mentoring Solutions | |
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| Some Final Thoughts-The Impact of Intelligent Mentoring | |
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| References | |
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| Index | |