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| Introduction to Business Intelligence Today | |
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| Setting Expectations | |
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| The Face of Business Intelligence Now | |
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| The Characteristics of a BI Vision and Strategy | |
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| Setting the Stage for BI Success | |
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| Within the IT Organization | |
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| Within the End User Community | |
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| Summary | |
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| Defining Business Intelligence Today | |
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| Defining Business Intelligence within Your Organization | |
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| Platform Implications | |
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| What Is "Mission Critical"? | |
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| BI Solution Elements | |
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| Business Intelligence and Data Warehouse: Are They Synonymous? | |
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| Business Intelligence as a Key Differentiator from Competition | |
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| Productivity Factors-Working Smarter | |
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| Summary | |
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| The History of Business Intelligence within Your Organization | |
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| Mapping Your Environment to the BI Evolutionary Tree | |
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| Creating an Internal Record of BI Usage | |
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| Analysis of Displacement | |
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| Summary | |
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| The Scope of BI Solutions Today and How They May Relate to You | |
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| The BI Infrastructure | |
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| BI Drivers, Trends, Sources, and Deployment Options | |
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| Mergers and Acquisitions-The Emergence of BI "Mega-Vendors" | |
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| BI Suites/Platforms versus Independents | |
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| Open Source BI Tools | |
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| Software as a Service (SaaS) | |
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| Cloud Computing | |
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| BI Appliances | |
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| Dynamic Warehousing-Extending Beyond Structured Information | |
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| Operational and Real-Time BI | |
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| ETL and Change Data Capture-Their Impact and Importance on BI | |
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| Master Data Management (MDM) and Its Role within a BI Infrastructure | |
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| The Impact of XML Data | |
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| BI Provisioning Models-What Is Best for You? | |
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| Establishing a BI Competency Center (BICC) | |
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| Creating an Information Agenda | |
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| Summary | |
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| Elements of BI Solutions: The End User Experience | |
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| End User Assumptions | |
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| Setting Up Data for BI | |
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| The Functional Area of BI Tools | |
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| Query Tools and Reporting | |
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| OLAP and Advanced Analytics | |
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| ROLAP Solutions Versus OLAP | |
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| Understanding the Critical Role of Time Dimensionality | |
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| Data Mining | |
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| Text Analytics | |
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| Spreadsheets-Effective Use and the Implications on Security/Compliance | |
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| Executive Information Systems (EIS) | |
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| Operational BI | |
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| Embeded BI and Event-Driven Processes | |
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| ETL/ELT and Real-Time Change Data Capture (CDC) Options | |
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| Summary | |
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| The Impact of Business Intelligence on Roles within the Enterprise | |
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| End User Categories | |
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| End User Management | |
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| Skills Definitions | |
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| IT Support Roles | |
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| BI Tools Support Staff and Business Analysts | |
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| The Executive/Managerial Role | |
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| Non-Technical and Casual Users | |
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| Summary | |
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| Corporate Performance Management and the Executive View of Business Intelligence | |
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| Defining CPM | |
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| Elements of a CPM System | |
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| Vision | |
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| Strategy Map | |
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| Balanced Scorecard | |
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| Dashboards | |
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| Feedback | |
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| The "PM"s Available Today | |
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| The Executive View of BI | |
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| Summary | |
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| Enterprise Content Management, Unstructured Data, Text Analytics, and Enterprise Search | |
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| Enterprise Content Management (ECM) | |
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| Enterprise Search | |
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| Using RSS as a Conduit for External Information | |
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| Text Analytics | |
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| The Search and Text Analytics Project | |
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| Text Analytics as a Part of the Complete BI Picture | |
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| The Impact of XML on BI | |
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| Summary | |
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| Key Influencers in the Enterprise | |
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| User Segmentation Reality Check | |
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| Identifying the Power Brokers-Key Influencers | |
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| Attributes of Key Influencers | |
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| Extending BI Beyond the Enterprise | |
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| Summary | |
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| Justifying Business Intelligence Solutions and Measuring Success | |
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| Justification Scenarios | |
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| BI Roadmaps | |
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| Articulating Potential Benefits | |
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| Business Unit Impact on Justification | |
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| Big Purchase...No Plan | |
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| ROI, TCO, and TCA | |
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| Measuring BI Success | |
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| BI Clouds and Outsourcing | |
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| Summary | |
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| Platform Selection, Technology Biases, and Other "Traps" | |
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| Platform Selection for BI Tools-The Database View | |
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| Platform Selection for BI Tools-The Tools View | |
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| Technology Biases | |
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| Other BI "Traps" | |
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| Handling Biases | |
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| Summary | |
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| Intelligent Responses to an RFI/RFP and Setting Up a Proof of Concept/Technology | |
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| Creating a Better RFI/RFP | |
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| Get into the Details | |
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| Coordinating IT and Business Users-Ranking the Proper Criteria | |
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| Data Access and Performance Aspects of an RFI/RFP | |
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| Documenting RFP/RFI Information for the Future | |
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| The PoC/PoT Scenario | |
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| Matching RFI/RFP Checklists to a PoC/PoT and Documentation | |
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| Summary | |
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| End-User Support and Productivity | |
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| WYNTK-What You Need to Know About BI Support | |
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| Centralized Support-A BI Competency Center (BICC) | |
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| Methodology of Work Submission and Success | |
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| Vendor BICCs | |
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| Productivity-A Valuable Offshoot of Effective BI | |
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| What Is End-User Productivity? | |
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| Summary | |
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| Implementation of Business Intelligence Solutions | |
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| Setting User Expectations Early and Coping with the First Project | |
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| How to Scope the First Project | |
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| BI Skills Required | |
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| End-User Provisos | |
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| BI Solution Elements-Query, Reporting, OLAP | |
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| Query and Reporting Application Elements | |
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| OLAP Application Elements | |
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| System Sizing, Backup, and Recovery Issues | |
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| System Sizing | |
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| Backup and Recovery | |
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| Summary | |
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| The Impact of Service-Oriented Architectures (SOA) on Business Intelligence Solutions | |
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| SOA...So What? | |
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| Is SOA Practical for BI? | |
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| Getting Started with a BI SOA | |
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| BI SOA Frameworks | |
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| Summary | |
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| Enterprise Portals, Mashups, and Other User Interfaces | |
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| The Enterprise Portal-Its Purpose and Potential | |
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| Mashups-A Perfect BI Delivery Model | |
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| Understanding BI in the Context of Portals, Mashups, and Collaboration | |
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| Summary | |
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| An End User Survival Guide | |
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| BI Basics | |
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| Ease of Use, Leprechauns, and the Yeti | |
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| Interacting with BI Tools and Features | |
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| The BI Skills Conundrum | |
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| So Who Are You? | |
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| BI Skills Assessment | |
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| Do You Have a Standard for Naming BI Objects? | |
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| White Board the Data Sources and Combinations | |
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| Summary | |
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| Checklists for BI Planning | |
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| An Enterprise Checklist | |
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| The Business Unit Level Checklist | |
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| A BICC Checklist | |
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| An IT Checklist | |
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| Summary | |
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| Speculation on the Future of Business Intelligence | |
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| Emerging BI Technologies | |
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| Technology Gaps | |
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| Trends to Monitor | |
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| Responding to Trends | |
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| Summary | |
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| Index | |