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Supervisor's Survival Kit Your First Step into Management

ISBN-10: 0136766447

ISBN-13: 9780136766445

Edition: 8th 1999

Authors: Elwood N. Chapman, Cliff Goodwin

List price: $47.00
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Book details

List price: $47.00
Edition: 8th
Copyright year: 1999
Publisher: Prentice Hall PTR
Publication date: 6/26/1998
Binding: Paperback
Pages: 275
Size: 8.25" wide x 10.00" long x 0.50" tall
Weight: 1.144
Language: English

Sid James is one of Cliff Goodwin's four best-selling biographies. He is also the author of To Be A Lady: The Story of Catherine Cookson, When the Wind Changed: The Life and Death of Tony Hancock and Evil Spirits: The Life of Oliver Reed. Cliff Goodwin was born in London in 1950. He was educated in Slough, Berkshire, and joined the town's weekly newspaper as a trainee journalist in 1968. Since then he has worked in newspapers, magazines, public relations and for the local radio. His coverage of the 1988 Lockerbie air crash earned him a regional press award. In 1993, after 25 years of journalism, he decided to concentrate on full-time writing. He lives in the north-east of England.

About this Book
From the Publisher
Introduction
Getting Into Supervision
Should You Be a Supervisor?
Case Study: Choice
Making the Transition
Mini-Game: Strategy
The New Star in the Management Hierarchy
Mini-Game: Downsizing
Human Relations and Communications: The Key To Successful Supervision
Achieving Productivity Through People
Case Study: Approach
The Supervisor-Employee Relationship
Mini-Game: Intervention
Five Irreplaceable Foundations
Case Study: Request
Creating a Productive Working Climate
Mini-Game: Climate
The Shift to Total Quality Management
Mini-Game: Philosophy
The Effective Work Team
Mini-Game: Pyramid vs. Circle
Communicating Privately
Case Study: Technique
The Problem Employee
Mini-Game: Confrontation
Staffing
Case Study: Staffing
Delegation
Mini-Game: To Delegate or Not
Use Your Knowledge Power
Case Study: Training
The Formal Appraisal
Mini-Game: Option
Managing Yourself
Learning to Concentrate
Case Study: Thinking
Establishing Goals and Planning
Case Study: Planning
Setting Priorities
Mini-Game: Priorities
Managing Your Time
Case Study: Analysis
Make Decisive Decisions
Mini-Game: Termination
Where Do I Go From Here?
Common Mistakes You Don't Want to Make
Case Study: Intimidation
Converting Change into Opportunity
Mini-Game: Change
Having a Personal Plan B
Case Study: Decision
Leadership: What Every Manager Should Know
Mini-Game: Reward Trade-Offs
Suggested Answers to Case Problems
Role Profiles for Cases and Mini-Games
Index