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ManageFirst Customer Service with on-Line Testing Access Code Card and Test Prep

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ISBN-10: 0135072158

ISBN-13: 9780135072158

Edition: 2007

Authors: Nra National Restaurant A, National Restaurant Association

List price: $48.40
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Description:

This particular guide is a  brief competency guide which is focused on Customer Service.  Designed to provide trainees with marketable management skills for a career within the Culinary Arts and Foodservice industryThe NRAEF is introducing a new program as part of its strategic focus on recruitment and retention.  This new management training certification program is based on a set of competencies defined by the restaurant, foodservice and hospitality industry as those needed for success.  NRAEF ManageFirst Program leads to a new credential, ManageFirst Professional (MFP), which is part of our industry career ladder.  This competency-based program includes 12 topics, each with a competency guide, exam, instructor resources and certificate.  Trainees earn a certificate for each exam passed.  Packaged with this book, is also aNEW! Exam Prep Guide andan On-line Testing Access Code Card.
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Book details

List price: $48.40
Copyright year: 2007
Publisher: Pearson Higher Education & Professional Group
Publication date: 10/27/2008
Binding: Mixed Media
Size: 8.75" wide x 11.00" long x 0.25" tall
Weight: 1.034
Language: English