Customer Service Career Success Through Customer Loyalty

Name: Customer Service Career Success Through Customer Loyalty
Price: 3.74 USD
Availability: InStock
ISBN: 9780135063972

ISBN-10: 0135063973

ISBN-13: 9780135063972

Edition: 5th 2011

Authors: Paul R. Timm

List price: $60.99

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This textbook provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement.

Book details

List price: $60.99
Edition: 5th
Copyright year: 2011
Publisher: Pearson Education, Limited
Publication date: 1/3/2010
Binding: Paperback
Pages: 264
Size: 7.75" wide x 9.75" long x 0.50" tall
Weight: 1.034
Language: English




Know Why Service Matters



Little Things



Use Behaviors That Engage Your Customers



Listen to Your Customer (a Big "little thing")



Use the Telephone Well for Good Service



Use Friendly Web Sites and Electronic Communication



Insights



Recognize and Deal with Customer Turnoffs



Insight into Emerging Trends in Customer Service



Feedback



Get Customer Feedback



Recover the Potentially Lost Customer



Expectations



Exceed Customer Expectations with Value



Exceed Customer Expectations with Information



Exceed Customer Expectations with Convenience and Timing



Living Life



Dealing with Emotional Labor



Get Employees to Give Great Service