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Service Management An Integrated Approach to Supply Chain Management and Operations

ISBN-10: 0133088774

ISBN-13: 9780133088779

Edition: 2013

Authors: Cengiz Haksever, Barry Render

List price: $89.99
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Description:

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies.Service Managementcontains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: Service SCM methods and approachesFocusing on customers and their service purchase behaviorService productivityManaging public and private nonprofit service organizationsVehicle routing and schedulingEthical challenges to SCMService Managementwill be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management
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Book details

List price: $89.99
Copyright year: 2013
Publisher: FT Press
Publication date: 6/11/2013
Binding: Hardcover
Pages: 528
Size: 7.00" wide x 9.50" long x 1.00" tall
Weight: 2.090
Language: English