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| Introduction | |
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| Be the Kind of Person Who Gets What They Want | |
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| Know What You Want | |
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| Know Why You Want It | |
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| Know How Much You Want It | |
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| Want What You Get | |
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| Don't Be a Fuzzy Thinker | |
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| Know What It Takes | |
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| Work Out Who You Need on Your Side | |
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| Break Big Ambitions into Chunks | |
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| Set Up Some Milestones | |
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| Celebrate Every Step | |
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| Write It All Down | |
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| Analyze Your Sticking Points | |
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| Set Your Deadlines | |
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| Check Out the Back Door | |
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| Don't Make Excuses | |
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| Think Positive | |
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| Don't Hang Out with Naysayers | |
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| Say It Out Loud | |
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| Believe in Yourself | |
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| Expect Ups and Downs | |
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| Enjoy It When You Get It | |
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| Be the Kind of Person People Want to Say Yes To | |
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| Don't Fake It- Have Real Confidence | |
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| Sound Confident | |
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| Look Confident | |
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| Learn to Say No | |
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| Give Them an Alternative | |
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| Be a Broken Record | |
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| Be Sure You're Sorry | |
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| Say What You Mean | |
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| Think Before You Speak | |
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| Be Prepared to Disagree | |
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| Control Yourself | |
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| Express Yourself | |
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| Don't Use Emotional Blackmail | |
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| and Don't Give In to It | |
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| Treat People with Respect | |
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| Have Plenty of Time | |
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| Be Likeable | |
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| Have a Sense of Humor | |
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| Be Honest | |
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| Always Say Thank You | |
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| Don't Do Too Much | |
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| Give a Bit Extra | |
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| Be Generous | |
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| Praise but Don't Flatter | |
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| Be Loyal | |
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| Don't Talk Behind People's Backs | |
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| Learn to Take Criticism Well | |
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| Admit Your Mistakes | |
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| Get to Know People | |
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| Learn to Listen Properly | |
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| Know What You've Agreed To | |
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| Pick Up the Signals | |
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| Sympathize with Other People's Anger | |
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| Don't Respond to Tactical Anger | |
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| Give Other People Results | |
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| Be Part of Your Organization | |
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| Work Hard | |
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| Work Right | |
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| Be Worth It | |
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| Help Them to Say Yes | |
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| Make Sure You're Getting Through to Them | |
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| And Make Sure They're Getting Through to You | |
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| Think About Why They'd Say No | |
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| Show You Understand | |
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| Be Objective | |
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| Give Them an Excuse to Make an Exception | |
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| Solve Their Problems | |
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| Read the Clues | |
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| Learn What Gets Them Going | |
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| Use the Right Words | |
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| Get the Timing Right | |
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| Tell Them What You Want Without Asking | |
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| Don't Keep Dropping Hints | |
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| Make It Hypothetical | |
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| Ask Questions | |
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| Ask for Advice Instead of a Job | |
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| Get Someone to Do the Asking for You | |
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| Tell Them You Need Them | |
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| Don't Rush Them | |
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| Give Them What They Want | |
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| Make Them Think It Was Their Idea | |
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| Discourage Their Bad Ideas | |
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| Find Out What It Will Take | |
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| Get a Team Behind You | |
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| And If You Really Do Have to Ask | |
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| Be Clear What You're Asking | |
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| Pick Your Moment | |
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| Make a Date | |
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| Know When to Put It Off | |
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| Keep to the Script | |
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| Rehearse It | |
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| Rehearse Their Answer | |
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| Don't Go On About It | |
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| Get the Essentials on Paper | |
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| Have a Bottom Line | |
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| Ask for More Than You Want | |
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| Don't Make Empty Threats | |
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| Think About It | |
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| Put the Decision in Writing | |
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| Be Ready to Be Decisive | |
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| Don't Give Up | |