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| Decisions | |
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| Freedom of choice | |
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| Four Intelligences | |
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| Character and Competence | |
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| Purpose-Driven Decisions | |
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| Nine Rules When Approaching a Decision | |
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| The Seven Steps in Decision Making | |
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| Deciding on Your Five Signature Strengths | |
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| Centerpiece | |
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| On becoming a leader | |
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| Strength-based leadership | |
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| Leadership and Supervision | |
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| Values | |
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| Character and Competency | |
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| Signature Strengths | |
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| Ethics | |
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| Ethics and Moral Duties | |
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| There Is No Such Thing as Police Ethics | |
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| Ethical Dilemmas: Three Approaches | |
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| An Ethical Work Culture | |
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| What Kind of a Person Do You Want to Be? | |
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| Courageous Choices | |
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| Ethical Decision Making: 11 Benchmark Questions | |
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| It's Not Easy | |
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| Vision | |
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| Two Approaches | |
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| The Constancy of Change | |
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| The Four Points of Clarity | |
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| Vision: The Constancy of Purpose and Values | |
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| Mission Statements | |
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| Strategic Planning: The Constancy of Progress | |
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| Goal Setting: The Measurable Milestone | |
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| Trends | |
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| Communications | |
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| Why Do We Communicate? | |
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| What Is Communication? | |
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| What We Know About Communications | |
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| Communication Channels and Directions | |
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| How We Communicate | |
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| Why Don't We Understand Better? | |
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| Emotional intelligence | |
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| The Potency of Emotions | |
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| The Four Domains of Emotional Intelligence | |
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| Positive Psychology | |
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| Mean-Spiritedness: A Mega Negative Emotion | |
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| Happiness: A Mega Positive Emotion | |
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| Conclusion | |
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| Team leadership | |
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| Teamwork at the Top | |
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| Authority and Power | |
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| Formal and Informal Team Leaders | |
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| Managing Your Boss | |
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| Team Members | |
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| Becoming a Team Leader | |
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| Three Big Mistakes a Team Leader Can Make | |
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| On becoming a supervisor | |
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| Time | |
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| A Purpose-Driven Life | |
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| The Time Dimension | |
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| Self-Mastery of Time | |
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| Boundaryless Time | |
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| Time and Productivity | |
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| Overloads | |
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| Time-Out! | |
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| If It's Worth Doing, It's Worth Doing Poorly | |
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| Four Generations of Time Management | |
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| Becoming a Category II Police Supervisor | |
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| One More Promise | |
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| Vitality | |
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| Stress and Vitality | |
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| The Fight-or-Flight Response | |
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| A Healthy Workforce | |
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| Change Agents | |
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| Measuring Your Stress Level | |
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| Optimism versus Pessimism: Two Ways of Looking at Life | |
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| Anger | |
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| Six Strategies for Maintaining Your Vitality | |
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| Issues | |
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| Conflict | |
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| Issues Management | |
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| Six Steps You Can Take to Get to Yes | |
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| Problem Employees | |
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| Citizen Complaints | |
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| Media Relations | |
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| Generations | |
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| Training | |
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| Why Establish Teams? | |
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| Training | |
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| Team Training | |
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| Advantages of Teams | |
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| Trust | |
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| Team-Based Decision Making | |
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| Training a Diverse Workforce | |
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| Evaluation | |
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| A Spirit of Performance | |
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| Supervising by Objectives | |
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| Setting Objectives | |
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| Evaluating Performance | |
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| The Performance Domain Rating Scale | |
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| Designing and Implementing a Personnel Evaluation System | |
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| Getting Results | |
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| Empowerment | |
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| Motivation | |
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| Job Satisfaction | |
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| Happiness | |
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| Positive Reinforcement: Recognition, Rewards, and Retention | |
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| Don't Be a Damn Fool | |
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| Delegation | |
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| Participation | |
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| Entitlement is Empowerment in Excess | |
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| Trust | |
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| Community-oriented and problem-oriented policing | |
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| Community-Oriented Policing | |
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| Crime Control | |
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| Who Benefits From Community-Oriented Policing? | |
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| Problem-Oriented Policing | |
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| Incident-and Problem-Driven Agencies | |
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| Pop: Reasons, Methods, Principles, and Sara | |
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| Implementation | |
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| Performance measurement | |
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| The Pros and Cons of Measurement | |
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| Essentials of Performance Measurement | |
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| The Measurables | |
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| Measuring | |
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| What Really Counts? | |
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| What's Acceptable? | |
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| Strengths-Based Success=Outstanding Performance | |
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| Index | |