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Smart Enough Systems How to Deliver Competitive Advantage by Automating Hidden Decisions

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ISBN-10: 0132347962

ISBN-13: 9780132347969

Edition: 2007

Authors: James Taylor, Neil Raden

List price: $49.99
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"Automated decisions systems are probably already being used in your industry, and they will undoubtedly grow in importance. If your business needs to make quick, accurate decisions on an industrialized scale, you need to read this book." "Thomas H. Davenport, Professor, Babson College, Author of" Competing on Analytics The computer-based systems most organizations rely on to support their businesses are not very smart. Many of the business decisions these companies make tend to be hidden in systems that make poor decisions, or don't make them at all. Further, most systems struggle to keep up with the pace of change. The answer is not to implement newer, "intelligent" systems. The fact is…    
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Book details

List price: $49.99
Copyright year: 2007
Publisher: Prentice Hall PTR
Publication date: 6/29/2007
Binding: Paperback
Pages: 432
Size: 6.75" wide x 9.00" long x 0.75" tall
Weight: 1.342
Language: English

About the Authors
The Smart Enough Systems Manifesto
Operational Decisions Are Important
Organizations are perceived through the lens of the decisions they make
Lots of small decisions add up
All decisions an organization makes should be managed as though they are deliberate
Operational Decisions Can and Should Be Automated
High-volume, operational decisions can and should be automated
Traditional technology approaches won't succeed in automating decisions
The overall effectiveness of automated decisions must be measured, tracked, and improved over time
Taking Control of Operational Decisions Is Increasingly a Source of Competitive Advantage
The Need for Smart Enough Systems
The Importance of Operational Decisions
Strategy Drives Decision Making
Strategy Is Not Static
Operational Decisions Matter
Operational Decisions Are Under Pressure
Operational Decision Making as a Corporate Asset
Characteristics of Operational Decisions
Characteristics of Corporate Assets
Introducing Smart Enough Systems
Characteristics of Smart Enough Systems
Current Approaches Fail
Decision Management Is Required
Introducing SmartEnough Logistics
Enterprise Decision Management
Introducing Enterprise Decision Management
The EDM Process
The EDM Definition
Key Features
Characteristics of Decision-Making Problems
Operational Decisions
Hidden Decisions
Finding Hidden Decisions
Enterprise Decision Management and Smart Enough Systems
The ROI for Enterprise Decision Management
Cost Reductions
Revenue Growth
Strategic Control
Costs of Enterprise Decision Management
Introducing Decision Yield
Why Aren't My Systems Smart Enough Already?
How Did We Get Here?
Problems with Data
The Reporting Gap
Enter the Data Warehouse
Business Intelligence
Operational Business Intelligence
Data Mining, Predictive Reporting, and Operations Research
Problems with Programs
The Weight of Legacy Code
Artificial Intelligence and Expert Systems
4GLs and Other User-Friendly Tools
Business Rules
Buying Solutions
Processes and Services
Moving at the Speed of People
The Training and Adoption Lag
Procedure Manuals and Intranets
Knowledge Management
SmartEnough's Experience
Core Concepts
Finding the Right Decisions
Decision Services
Data and Analytics
Data Requirements for Decision Making
Data Requirements for Analytic Insight
Uses for Analytic Models
Business Rules
Adaptive Control
More Information
Data and Analytics
Architectural Overview of Data and Analytics
Concepts in Applying Analytics
Different Types of Data
Internal and External Data
Event-Based and Stored Data
Characteristics of Predictive Analytic Models
Modeling Techniques
Technology for Managing Data and Analytic Models
Operational Databases
Data Warehouses
Content Management Systems
Search Engines
Business Intelligence and Performance Management
Data Preparation Tools
Modeling Tools
Model Deployment
Automated Tuning
The Model Development Process
Determine the Desired Outcome
Determine Data Requirements
Prepare the Data
Conduct Data Mining and Analysis
Develop the Model
Validate the Model
Deploy the Model
Tune the Model
Business Rules
Architectural Overview
Concepts in Business Rules
Business Rules
Rule Syntax
Decision Flows
Rule Sets
Rule Set Metaphors
Execution Modes
Semantics and Business Rules
Metadata and Business Rules
Model-Driven Design and Business Rules
Rule Standards
Business Rules Technology
Design Tools
Business User Rule Maintenance Applications
Rule Templates
Deployment Management
The Rule Development Process
Rule Development
Rule Validation and Testing
Rule Maintenance
Rule Deployment
Adaptive Control
Architectural Overview
Concepts in Adaptive Control
Champion/Challenger Approach
Experimental Design
Optimization Techniques
Decision Models
Efficient Frontier
Business Simulation
Adaptive Control Technology
Modeling Tools
Optimization Engine or Solver
Production Environment
Simulation/Testing Environment
Tools for Business Users
The Adaptive Control Process
Champion/Challenger Setup
Experimental Design
Decision Analysis
Optimization Model Design
Readiness Assessment
Overview of Readiness Assessment
Business and IT Collaboration
Data Readiness
Analytic Understanding
Willingness to Change
Management Focus on Operations
Getting There from Here
Themes in EDM Adoption
Adopting EDM
Piecemeal Approach
A First Business Rules Project
A First Analytic Project
Building Critical Foundations for EDM
Local Decision Management
Integrating Rules and Analytics
Using Champion/Challenger
Improve the Decision Management Foundations
Overlapping and Adjacent Problems
Broaden the Analytic Base
Manage Scenarios
Steady State: Enterprise Decision Management for Real
What SmartEnough Logistics Did
Readiness Assessment
Using Pieces
Decision Management
EDM Adoption
Extending EDM
Integrated Decision Models
Time-Sequenced Decisions
Automated Modification of Decisions
Bringing Text into the Mainstream
Independent Agents
EDM and the IT Department
Complementing, Solving, and Enabling
Decision Services and the EDM Ecosystem
Concepts in Deploying Decision Services
Deployment Process
Complementing Your IT Architecture
Building on SOA
Completing Application Decomposition
Avoiding Brain-Dead Processes
Better Decisions, Not Just Better Data
Using Customer Interests and Social Media
Solving IT Problems
Ending Maintenance as You Know It
The Requirements Tar Pit
Channel Consistency
Multiplatform Consistency
Commodity Enterprise Applications
Enabling IT Capabilities
Making Mobile Matter
Smart Event Processing and Business Activity Monitoring
Model-Driven Engineering
Smart Outsourcing
Corporate Performance Management
Extending Your Software Development Life Cycle to Support EDM
General Approach to Adapting an SDLC
Rational Unified Process and UML
Agile Approaches
Closing Thoughts
Recap: Smart Enough Systems
Why Now?
What Next?
Decision Yield as a Way to Measure ROI
Overview of Decision Yield
Measuring Decision Yield
Develop Questions to Assess Decision Performance
Calculate Your Yield for the Five Dimensions
Compare Your Decision Yield to Others
Using Decision Yield to Drive Planning
Conduct a Decision Audit
Optimize Decision Performance over Time
Evaluate Specific Opportunities
Closing Thoughts