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| Acknowledgments | |
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| About the Authors | |
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| Prologue: Monday Morning Dread | |
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| The Trouble with Work | |
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| Do We All Hate Our Jobs? | |
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| The People Problem | |
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| The Personal Cost | |
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| The Beginning | |
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| Venting | |
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| Should I Stay or Should I Go? | |
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| Seeing Differently Through Models | |
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| Change the Situation | |
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| Leave the Situation | |
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| First, Change Your Perspective | |
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| The Magic of Perspective | |
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| Glasses without Frames | |
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| Wearing New Glasses | |
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| Changing Perspective: An Exercise | |
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| About Perspective Shift | |
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| Tips for the Journey | |
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| Stay Employed | |
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| Stay Engaged | |
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| Be Supported | |
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| Be Selective | |
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| Drive the Change | |
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| Own the Wins | |
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| Stay Positive | |
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| Read the Stories | |
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| Do the Work | |
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| Get Organized | |
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| "Rinse and Repeat" | |
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| Homework: Before, During, and After | |
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| Before Work | |
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| At Work | |
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| After Work | |
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| How People Act | |
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| Dr. Fisher's Story | |
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| Observe Behavior | |
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| Not a New Idea | |
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| Behavior Defined | |
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| Two Key Differences | |
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| Differences in "Focus": Task Versus People | |
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| Differences in "Approach": Reflective Versus Assertive | |
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| From Two Questions to Four Styles | |
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| Behavioral Styles in Detail | |
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| Task Focused + Assertive = Direct | |
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| People Focused + Assertive = Inspire | |
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| People Focused + Reflective = Stabilize | |
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| Task Focused + Reflective = Regulate | |
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| From Theory to Practice | |
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| Watching the Action | |
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| Jamal's Story | |
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| Behavior in Action | |
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| Conflict Between Styles | |
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| Myself, My Colleagues, My Job | |
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| Using Your New Perspective | |
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| Observe without Judgment | |
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| Categorize Behavior, not People | |
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| Use Your Experience; Don't Let It Use You | |
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| Answer Only If You Can | |
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| Your New Perspective, Revisited | |
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| The Easy-View Summary | |
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| Homework: Before, During, and After | |
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| Before Work | |
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| At Work | |
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| After Work | |
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| Want More? | |
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| Why People Act | |
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| Edward Muzio's Story | |
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| Master Motivation | |
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| How Versus Why | |
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| Motivation Defined | |
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| Motivation Versus Survival | |
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| Building the Six Factors | |
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| Three Kinds of "Why" | |
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| Invisible Versus Visible | |
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| Six Motivating Factors | |
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| Connecting Questions to Motivation | |
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| Answering the Two Questions | |
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| Six Factors in Detail | |
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| Task + Visible = Results | |
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| Task + Invisible = Truth | |
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| People + Visible = Assistance | |
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| People + Invisible = Power | |
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| Process + Visible = Structure | |
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| Process + Invisible = Form | |
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| From Theory to Practice | |
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| Figuring Out Why | |
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| Ariel's Story | |
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| Motivation in Action | |
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| Motivational Conflict | |
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| Myself, My Colleagues, My Job | |
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| Using Your New Perspective | |
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| Learn, Don't Judge | |
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| One Observation is not a Conclusion | |
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| Describe Motivators, not People | |
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| Stay Honest | |
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| The Easy-View Summary | |
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| Homework: Before, During, and After | |
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| Before Work | |
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| At Work | |
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| After Work | |
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| What People Do | |
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| Erv Thomas' Story | |
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| Harmonize Tasks | |
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| The What | |
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| Task Perks Defined | |
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| Finding Positive Job Experiences | |
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| The Importance of Task Feedback | |
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| Types of Task | |
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| Task Type Defined | |
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| Predictability | |
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| Urgency | |
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| Determining Task Type | |
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| The Task Type Matrix | |
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| Task Types in Detail | |
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| Anticipated + Deliberate = Long Range | |
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| Anticipated + Immediate = Methodical | |
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| Unforseen + Immediate = Quick-Fix | |
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| Unforseen + Deliberate = Adjustable | |
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| From Theory to Practice | |
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| Do What You Like | |
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| Conrad's Story | |
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| Task Balance in Action | |
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| Task Type Conflict | |
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| Myself, My Colleagues, My Job | |
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| Using Your New Perspective | |
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| Think in Blends, not in Absolutes | |
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| Change Type When you Change Task | |
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| Convert Task Types with Care | |
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| Set Up for Success | |
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| The Easy-View Summary | |
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| Homework: Before, During, and After | |
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| Before Work | |
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| At Work | |
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| After Work | |
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| Want More? | |
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| Got Skills? | |
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| Millie's Story | |
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| Get the Right Skills | |
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| Skills Defined | |
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| One Simple Question | |
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| Two Kinds of Skills | |
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| Hard Skills | |
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| Soft Skills | |
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| Seeing "Skills" | |
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| The Eyes of Others | |
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| Change Your Own View: An Exercise | |
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| Developing "Skills" | |
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| Developing Hard Skills | |
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| Developing Soft Skills | |
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| What If I Can't Get It? | |
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| Using Your New Perspective | |
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| Beware of Bias | |
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| "Mind Your Own...Skills" | |
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| Silently Notice the Skills of Others | |
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| Avoid Judgment and Certainty | |
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| The Easy-View Summary | |
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| Homework: Before, During, and After | |
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| Before Work | |
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| During Work | |
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| After Work | |
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| Want More? | |
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| A Bird's Eye View | |
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| Jim's Story | |
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| The Bird's Eye View | |
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| A Still Broader View | |
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| The Third Person, Revisited | |
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| Sources of Pain | |
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| Your Pain: An Exercise | |
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| Your Critical Few: An Exercise | |
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| Finding Solutions | |
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| Interpretation | |
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| From Interpretation to Action | |
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| Staying Open | |
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| Should I Stay or Should I Go? | |
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| Me Versus My Job | |
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| Our "Relationship" | |
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| No Decision: The Best Decision | |
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| For the Moment | |
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| Taking the Broadest Perspective | |
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| Use Emotional Cues | |
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| Use the Third Person | |
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| Solve the Right Problem | |
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| Be Supported | |
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| In Closing: Steer Your Own Ship | |
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| Appendix | |
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| Notes | |
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| Index | |