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| Preface | |
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| Acknowledgments | |
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| Introduction | |
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| The Need for Financial Controls | |
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| The History of Financial Controls in American Casinos | |
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| Harrah and Financial Controls | |
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| The Casino Business as a Cash Business | |
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| Unique Terms | |
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| The Importance of Hold | |
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| Types of Controls | |
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| Traditional Controls | |
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| Accounting Controls | |
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| Comp Controls | |
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| Credit Controls | |
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| Terminology | |
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| Introduction | |
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| Drop | |
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| Modern Slots and Drop | |
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| TITO | |
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| Paid Out | |
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| Hold | |
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| Profit and Loss | |
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| Further Terms | |
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| House Advantage | |
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| Explaining House Advantage | |
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| Determining Winners | |
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| Random-Number Generators | |
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| Additional Terms | |
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| Hold Percentage | |
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| Hold | |
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| Hold Percentage | |
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| Amount Wagered versus Drop | |
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| Drop Team | |
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| Fills | |
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| Theoretical versus Actual Hold Percentage | |
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| Keno, Bingo, and Racebook | |
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| Using the Hold Percentage as a Control | |
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| Cheating | |
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| Controls in Place | |
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| Introduction | |
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| Manual Procedures | |
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| Public Forms of Manual Procedures | |
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| Manual Procedures for Dealing | |
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| Signatures | |
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| Separation of Duties | |
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| Multiple Employee Involvement | |
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| Surveillance | |
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| Duplicate/Triplicate Forms | |
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| Cash Countdowns | |
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| Digital Trail | |
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| Man Trap | |
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| Supervisory Oversight | |
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| Technology's Impact | |
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| Paper Trail of Revenue and Payouts | |
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| Introduction | |
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| Forms | |
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| Fills | |
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| The Fill Process | |
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| Slot Fills | |
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| Credits | |
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| Wager Documentation | |
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| Keno | |
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| Race and Sportsbook | |
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| Bingo | |
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| Impact of Technology | |
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| Paper Trail Uses | |
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| Conversion of Financial Data into Financial Statements | |
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| Introduction | |
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| Definitions | |
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| From the Floor to the Accounting Department | |
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| "21" | |
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| Cocktail Service | |
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| Payroll | |
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| Analysis of Financial Statements | |
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| Introduction | |
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| Financial Statement Structure | |
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| Basic Statement Structure | |
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| Prior Year and Budget | |
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| Variance Analysis | |
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| Small Variances Add Up | |
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| Overstaffed or Overscheduled | |
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| Other Key Ratios | |
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| Purpose and History of Comps and Credit | |
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| Introduction | |
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| Definitions | |
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| Comps | |
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| Credit | |
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| Markers | |
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| History of Comps | |
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| Slot Clubs | |
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| History of Credit | |
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| Criteria for Issuing Credit | |
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| Introduction | |
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| Criteria for Issuing Credit | |
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| Income | |
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| Assets | |
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| Cash on Deposit | |
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| Credit | |
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| Marker Play | |
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| Repayment | |
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| Collections | |
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| Legality of Markers | |
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| Criteria for Offering Comps | |
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| Introduction | |
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| Determining Player Worth | |
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| The Importance of House Advantage | |
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| The Importance of Average Betting | |
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| Comp Method | |
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| Slot Comps | |
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| Redemption | |
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| Method of Redemption | |
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| Impact of Comps and Credit on Financial Results | |
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| Introduction | |
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| Transfer Pricing | |
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| Impact of Comps on the Profit/Loss Statement | |
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| Retail Method of Transfer Pricing | |
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| Cost Method of Transfer Pricing | |
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| Impact of Comps on the Receiving Department | |
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| Controlling Comps | |
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| General Methods of Control | |
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| Targeted Comp Amounts | |
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| Other Methods | |
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| Impact of High-Limit Play on the P/L Statement | |
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| Examples of the Impact of High-Limit Play | |
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| Conclusion | |
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| Introduction | |
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| The Reason for Controls | |
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| Review of Key Terms | |
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| Financial Statements | |
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| Expenses | |
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| Conversion into Financial Information | |
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| Managing Comps and Credit | |
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| Author's Biography | |
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| Index | |