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Managing Quality and Student CD Package

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ISBN-10: 0131302663

ISBN-13: 9780131302662

Edition: 2nd 2004

Authors: S. Thomas Foster

List price: $154.60
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This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations.The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing…    
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Book details

List price: $154.60
Edition: 2nd
Copyright year: 2004
Publisher: Prentice Hall PTR
Publication date: 8/1/2003
Binding: Mixed Media
Pages: 544
Size: 8.25" wide x 10.00" long x 1.00" tall
Weight: 2.486

Understanding Quality Concepts
Differing Perspectives on Quality
Quality Theory
Global Quality and International Quality Standards
Designing And Assuring Theory
Strategic Quality Planning
The Voice of the Customer
The Voice of the Market
Quality in Product and Process Design
Designing Quality Services
Managing Supplier Quality in the Supply Chain
Implementing Quality
The Tools of Quality
Managing Quality Improvement Teams and Projects
Statistically Based Quality Improvement for Variables
Statistically Based Quality Improvement for Attributes
Six Sigma Management and Tools
Forever Improving The Quality System
Managing Learning for Quality Improvement
Implementing and Validating the Quality System