Managing Quality and Student CD Package

Name: Managing Quality and Student CD Package
Price: 159.64 USD
Availability: InStock
ISBN: 9780131302662

ISBN-10: 0131302663

ISBN-13: 9780131302662

Edition: 2nd 2004

Authors: S. Thomas Foster

List price: $154.60

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Description:

This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations.The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing…

Book details

List price: $154.60
Edition: 2nd
Copyright year: 2004
Publisher: Prentice Hall PTR
Publication date: 8/1/2003
Binding: Mixed Media
Pages: 544
Size: 8.25" wide x 10.00" long x 1.00" tall
Weight: 2.486




Understanding Quality Concepts



Differing Perspectives on Quality



Quality Theory



Global Quality and International Quality Standards



Designing And Assuring Theory



Strategic Quality Planning



The Voice of the Customer



The Voice of the Market



Quality in Product and Process Design



Designing Quality Services



Managing Supplier Quality in the Supply Chain



Implementing Quality



The Tools of Quality



Managing Quality Improvement Teams and Projects



Statistically Based Quality Improvement for Variables



Statistically Based Quality Improvement for Attributes



Six Sigma Management and Tools



Forever Improving The Quality System



Managing Learning for Quality Improvement



Implementing and Validating the Quality System