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Quality Inspired Management The Key to Sustainability

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ISBN-10: 0131197568

ISBN-13: 9780131197565

Edition: 2011

Authors: C. Harold Aikens

List price: $85.99
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Taking an open-systems view, 'Quality' presents quality as a core value that influences virtually every decision and behaviour within an organization. This textbook covers topics of interest to all levels of the organization from the formulation of strategy to the formation of Six Sigma project teams.
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Book details

List price: $85.99
Copyright year: 2011
Publisher: Pearson Education, Limited
Publication date: 1/17/2010
Binding: Hardcover
Pages: 648
Size: 8.50" wide x 11.00" long x 1.25" tall
Weight: 3.344
Language: English

Quality From 30,000 Feet
Quality and Operations
Learning Objectives
The History of Quality
The Many Faces of Quality
The Role of Quality in Engineering and Operations
Quality and Corporate Strategy
Summary and Key Ideas
Quality as a Strategic Imperative
Learning Objectives
Open Systems Thinking
Quality and Strategic Planning
Quality and Organizational Structure
Management and Leadership Skills
Accountability and Implementation Issues
Summary and Key Ideas
EnterpriseInformation Engineering and Quality
Learning Objectives
Information Engineering and Decision Making
The Information Environment and Knowledge-based Management Practices
Intelligent Process Control
Technical Communications
The Human Interface
Reliability Engineering
The Role of Software Engineering
Summary and Key Ideas
People: The Key to Success
Learning Objectives
The Open System of Human Resources Management
High Performance Work Organizations
Culture and the Value Stream
Motivation and Work Design
Summary and Key Ideas
Quality From 5,000 Feet
Specifications and Production Implications
Learning Objectives
Specifications and Tolerances
Dimensional Metrology
What Does Conformance-to-Spec Mean?
Cost of Quality
Specifications in the Service Sector
Summary and Key Ideas
Quality of Design
Learning Objectives
Quality of Product or Service Design
Quality of Process Design
Integrated Approaches
Summary and Key Ideas
System Maintenance and Reliability
Learning Objectives
The Open System of Maintenance and Reliability Management
Breakdown, Preventive, Predictive and Proactive Maintenance Systems
Prioritizing and Evaluating Maintenance Work
Quality in Maintenance and Reliability
Quality Impact on Maintenance Workforce
Failure Mode and Effects Analysis
Summary and Key Ideas
Quality at Sea Level
Understanding Process Behavior - The Problem-solving Toolkit
Learning Objectives
Tools for Creativity
Planning Tools
The Basic Toolkit for Problem Solving: Seven Old Tools
Seven New Tools for Problem Solving
Other Useful Tools
Summary and Key Ideas
Statistical Process Control by Variables
Learning Objectives
Measurement Scales
Nature of Variables Measurements
Statistical Control
Xbar and Range Charts
Xbar and Standard Deviation Charts
Individuals Charts
Measurement Processes
Sampling Strategies
Process Capability
Use of Control Charts to Isolate Sources of Variation
Summary and Key Ideas
Statistical Process Control by Attributes
Learning Objectives
Nature of Attributes Measurements
Operational Definitions and Inspector Consistency
p Charts and np Charts
c Charts and u charts
Summary and Key Ideas
Process Control in Lean Production Environments
Learning Objectives
Short Run Process Control
Mixed Model Scheduling
Visual Controls and Mistake-Proofing
Root Cause Analysis
Successive Check Inspection
Kaisen Blitz
Team-based Decision Making
Summary and Key Ideas
Control of Processes in Service Industries
Learning Objectives
How Does Service Quality Differ from Product Quality?
Challenges in Data Collection and Analysis
Use of Statistical Process Control Tools
Summary and Key Ideas
Quality Below the Surface
Using ANOVA and DOE to Determine What Makes a Process Tick
Learning Objectives
Process Improvement through Correlation and ANOVA
Process Improvement through DOE
Gauge R and R Studies
Summary and Key Ideas
Continuous Improvement: Pursuit of Six Sigma Quality
Learning Objectives
What Does It Mean to Continuously Improve?
How to Use Teams Effectively
Lean Production and Theory of Constraints
Six-Sigma Quality
Summary and Key Ideas