| |
| |
| |
| Quality From 30,000 Feet | |
| |
| |
| |
| Quality and Operations | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| The History of Quality | |
| |
| |
| |
| The Many Faces of Quality | |
| |
| |
| |
| The Role of Quality in Engineering and Operations | |
| |
| |
| |
| Quality and Corporate Strategy | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| Quality as a Strategic Imperative | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| Open Systems Thinking | |
| |
| |
| |
| Quality and Strategic Planning | |
| |
| |
| |
| Quality and Organizational Structure | |
| |
| |
| |
| Management and Leadership Skills | |
| |
| |
| |
| Accountability and Implementation Issues | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| EnterpriseInformation Engineering and Quality | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| Information Engineering and Decision Making | |
| |
| |
| |
| The Information Environment and Knowledge-based Management Practices | |
| |
| |
| |
| Intelligent Process Control | |
| |
| |
| |
| Technical Communications | |
| |
| |
| |
| The Human Interface | |
| |
| |
| |
| Reliability Engineering | |
| |
| |
| |
| The Role of Software Engineering | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| People: The Key to Success | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| The Open System of Human Resources Management | |
| |
| |
| |
| High Performance Work Organizations | |
| |
| |
| |
| Culture and the Value Stream | |
| |
| |
| |
| Motivation and Work Design | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| Quality From 5,000 Feet | |
| |
| |
| |
| Specifications and Production Implications | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| Specifications and Tolerances | |
| |
| |
| |
| Dimensional Metrology | |
| |
| |
| |
| What Does Conformance-to-Spec Mean? | |
| |
| |
| |
| Cost of Quality | |
| |
| |
| |
| Specifications in the Service Sector | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| Quality of Design | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| Quality of Product or Service Design | |
| |
| |
| |
| Quality of Process Design | |
| |
| |
| |
| Integrated Approaches | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| System Maintenance and Reliability | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| The Open System of Maintenance and Reliability Management | |
| |
| |
| |
| Breakdown, Preventive, Predictive and Proactive Maintenance Systems | |
| |
| |
| |
| Prioritizing and Evaluating Maintenance Work | |
| |
| |
| |
| Quality in Maintenance and Reliability | |
| |
| |
| |
| Quality Impact on Maintenance Workforce | |
| |
| |
| |
| Failure Mode and Effects Analysis | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| Quality at Sea Level | |
| |
| |
| |
| Understanding Process Behavior - The Problem-solving Toolkit | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| Tools for Creativity | |
| |
| |
| |
| Planning Tools | |
| |
| |
| |
| The Basic Toolkit for Problem Solving: Seven Old Tools | |
| |
| |
| |
| Seven New Tools for Problem Solving | |
| |
| |
| |
| Other Useful Tools | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| Statistical Process Control by Variables | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| Measurement Scales | |
| |
| |
| |
| Nature of Variables Measurements | |
| |
| |
| |
| Statistical Control | |
| |
| |
| |
| Xbar and Range Charts | |
| |
| |
| |
| Xbar and Standard Deviation Charts | |
| |
| |
| |
| Individuals Charts | |
| |
| |
| |
| Measurement Processes | |
| |
| |
| |
| Sampling Strategies | |
| |
| |
| |
| Process Capability | |
| |
| |
| |
| Use of Control Charts to Isolate Sources of Variation | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| Statistical Process Control by Attributes | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| Nature of Attributes Measurements | |
| |
| |
| |
| Operational Definitions and Inspector Consistency | |
| |
| |
| |
| p Charts and np Charts | |
| |
| |
| |
| c Charts and u charts | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| Process Control in Lean Production Environments | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| Short Run Process Control | |
| |
| |
| |
| Mixed Model Scheduling | |
| |
| |
| |
| Visual Controls and Mistake-Proofing | |
| |
| |
| |
| Autonomation | |
| |
| |
| |
| Root Cause Analysis | |
| |
| |
| |
| Successive Check Inspection | |
| |
| |
| |
| Kaisen Blitz | |
| |
| |
| |
| Team-based Decision Making | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| Control of Processes in Service Industries | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| How Does Service Quality Differ from Product Quality? | |
| |
| |
| |
| Challenges in Data Collection and Analysis | |
| |
| |
| |
| Use of Statistical Process Control Tools | |
| |
| |
| |
| SERVQUAL | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| Quality Below the Surface | |
| |
| |
| |
| Using ANOVA and DOE to Determine What Makes a Process Tick | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| Process Improvement through Correlation and ANOVA | |
| |
| |
| |
| Process Improvement through DOE | |
| |
| |
| |
| Gauge R and R Studies | |
| |
| |
| |
| Summary and Key Ideas | |
| |
| |
| |
| Continuous Improvement: Pursuit of Six Sigma Quality | |
| |
| |
| |
| Learning Objectives | |
| |
| |
| |
| What Does It Mean to Continuously Improve? | |
| |
| |
| |
| How to Use Teams Effectively | |
| |
| |
| |
| Lean Production and Theory of Constraints | |
| |
| |
| |
| Six-Sigma Quality | |
| |
| |
| |
| Summary and Key Ideas | |