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Conflict Diagnosis and Alternative Dispute Resolution

ISBN-10: 0130981095

ISBN-13: 9780130981097

Edition: 2004

Authors: Laurie S. Coltri

List price: $133.00
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Description:

For Alternative Dispute Resolution courses and Conflict Resolution courses. Filling a void in the market, Conflict Diagnosis and Alternative Dispute Resolution uses the innovation of the Conflict Diagnosis concept to provide an in-depth appreciation of ADR processes. The survey takes a true developmental- and social-psychological perspective on the interdisciplinary topic of dispute resolution and prefaces descriptions of mediation, arbitration and other processes with a comprehensive exploration of the theoretical and empirical basis for understanding their uses, misuses, indications and counterindications. The text's compelling presentation provides students with a thorough and complete approach to understanding the psychological dimensions of conflict, provides guidelines for evaluating and developing strategies and tactics to address interpersonal conflict, and provides a comprehensive survey of ADR processes, including a strong treatment of legal issues.
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Book details

List price: $133.00
Copyright year: 2004
Publisher: Prentice Hall PTR
Publication date: 11/4/2003
Binding: Hardcover
Pages: 672
Size: 8.25" wide x 10.00" long x 1.00" tall
Weight: 3.146
Language: English

Introduction
Basic Definitions
Dispute Resolution Processes: An Introduction
Of Artisans, Invisible Veils and Philosophical Maps: Our Preconceptions About Conflict and How They Short-Change Us
Conflict Diagnosis
Recurrent Themes in Conflict Diagnosis
The Steps of Conflict Diagnosis
Step 1: Describe the Conflict
Step 2: Identify the Sources of the Conflict
Step 3: Perform an Interests Analysis
Step 4: Assess the Character of the Conflict as Constructive or Destructive
Step 5: Assess the Levels of Trust and Development Strategies to Increase or Preserve It
Step 6: Assess the Impediments to Resolving the Conflict
Step 7: Assess the Negotiation Styles and Practices of the Participants
Step 8: Assess Power and Alternatives to a Negotiated Agreement
Step 9: Consider Diversity Issues at Play in the Conflict
Alternative Dispute Resolution Processes
Mediations: An Introduction
Understanding the Advantages and Disadvantages of Mediation
The Process of Mediation
The Law and Ethics of Mediation
Arbitration
Nonbinding Evaluation
Mixed, Hybrid, and Multimodal Dispute Resolution Processes
Putting it all Together
Power Tools and Magic Keys: Using Conflict Diagnosis to Manage Legal Disputes and Select ADR Processes
Is Conflict Diagnosis Necessary?
Using Conflict Diagnosis
In Search of Magic Keys to Resolving Conflict