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| Introduction | |
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| Acknowledgements | |
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| Turning Business Inside Out: Disruptions and Opportunities | |
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| The Internet, Convergence, and a New Inflection Point | |
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| A New Paradigm | |
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| The Emergence of a New "Total Economic Value" Model | |
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| Customer-Driven Economic Value | |
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| In-Depth Understanding of Customers | |
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| Bloemenveiling Aalsmeer--the Netherlands | |
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| The Online Economy: Threat or Opportunity? | |
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| New Strategies for New Times | |
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| Change or Die | |
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| New Rules of Engagement | |
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| Address the Big Picture | |
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| Be Guided by the Customer's Proposition | |
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| Reinvent Your Enterprise | |
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| Build an Enterprise.com | |
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| Create an Infrastructure Blueprint | |
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| Beyond Re-Engineering | |
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| Begin with Questions | |
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| Disruptive Changes and New Opportunities | |
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| Disruptions Create Opportunities | |
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| New Financial Dynamics | |
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| Power Shifts from Sellers to Buyers | |
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| Self-Help Drives New Business Models | |
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| The Changing Dynamics of Buying and Selling | |
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| Shifting Supply Chain Boundaries | |
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| New Paradigms of Value | |
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| Diminished Advantage of Mass Production | |
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| New Measure of Time | |
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| An End to Global Boundaries | |
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| Changing IT Deployment Strategies | |
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| New Inflection Points in Computing | |
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| Three Major Internet Trends | |
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| The "Nirvana" of Computing | |
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| Internet-Driven Standards | |
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| The Internet is the New Platform for Services Innovation | |
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| The Future is Here: the Internet's Impact | |
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| The Online Economy: New Rules, Players and Growth Areas | |
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| Unusual Alliances are Succeeding | |
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| Virtually Integrated Alliances | |
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| Small and Large Enterprises Compete in the Same Markets | |
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| The Rise of E-Mediaries | |
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| The Internet Increases Efficiencies and Lowers Costs | |
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| Business Opportunities Across Industries | |
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| Turning an Old Industry on its Head | |
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| Crossing Global Boundaries | |
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| Hot Growth Areas in a $3 Trillion Industry | |
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| Business-to-Business | |
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| Business-to-Consumer | |
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| Consumer-to-Consumer | |
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| The Online Economy Impacts Organizational Structure | |
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| Increasing Demands on it Systems | |
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| The Online Economy: More Than Pretty Websites | |
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| Strategies for Instant Advantage in the Online Economy | |
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| The Agile Enterprise | |
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| Five Strategies for Gaining Instant Advantage | |
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| A Framework for Assessing Online Advantage--Achieving Excellence | |
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| Seize Market Opportunities | |
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| Look at the Whole Economy | |
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| Automobiles and Auctions | |
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| Monitor Online Change Indicators | |
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| Mass Customization | |
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| Changing Rules of Competition | |
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| IT Advances Fuel Online Economy | |
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| Define Your Role and Relevance in the New Online Economy | |
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| Lessons to Be Learned | |
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| IT Implications | |
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| The Importance of Customer Management | |
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| Become Your Customer's Advocate | |
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| A Customer Value Proposition Change | |
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| Customer Demands: Speed and Control | |
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| Provide Customers with the Ultimate Shopping Experience | |
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| Excel at Each Stage of the Customer Buying Cycle. Build Relationships | |
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| Branding is More Important than Ever | |
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| Match Your Processes with Customers' Expectations | |
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| Empower Customers to Help Themselves | |
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| Help Your Customers Succeed | |
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| A Shift in Customer Power | |
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| Priceline.com's Pioneering Business Model | |
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| The Internet Empowers Customers | |
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| New Paradigms | |
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| NonStop Service | |
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| Integrating Business and IT Strategies | |
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| The Internet Equals Mission Critical | |
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| Seamless Enterprise | |
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| Strategic Thinking | |
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| Reinvent Your Enterprise | |
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| Reinvent Your Enterprise | |
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| Reinvention in the Digital Economy | |
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| Reinvention Begins with the Right Target | |
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| Reinvent to Build New Relationships | |
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| Create A Value Network Instead of Optimizing the Supply Chain | |
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| Delivering Value to Customers | |
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| Drive E-Efficiencies and Effectiveness | |
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| E-Innovate: Create New Services and E-Commerce | |
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| Excel in Building Relationships with E-Marketing, E-Sales, and E-Support | |
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| The New World of E-Marketing | |
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| The Ubiquitous Online Marketplace | |
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| E-Marketing and Customer Loyalty | |
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| E-Selling | |
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| Sales Infrastructure | |
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| Sales Process | |
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| Sales Tools | |
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| E-Support | |
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| Relationship Management Tools | |
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| Building Lasting Online Relationships | |
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| The Reinvention of Best Western International to Gain Instant Advantage | |
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| IT Blueprint for Unlimited Growth | |
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| Speedy Response Means Customer Satisfaction, More Bookings | |
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| Leveraging Web Technology | |
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| Enterprise-wide Mail and Messaging; Secure Intranet Access | |
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| Comprehensive Change Equals Instant Advantage | |
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| Setting the Stage for Action | |
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| Integrate Business and It Strategies | |
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| Retain Key Customers/Increase Customer Loyalty | |
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| Challenges to Integrating IT and Business Strategies | |
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| Design Tools for Enterprise Integration | |
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| Getting Online, On Time | |
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| Ceos Drive the Transformation | |
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| Create An E-Infrastructure Blueprint | |
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| Comments on the Chart | |
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| The Net Imperative | |
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| Charles Schwab Meets the Online Challenge | |
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| Change: Seeing the Handwriting on the Wall | |
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| Balancing Risks and Rewards | |
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| The Deployment: "Lightning and Thunder" | |
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| Best Practices in the Digital Economy | |
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| Transition to an E-Business | |
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| It/Business Integration: The New Baseline | |
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| Resources and Tools | |
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| E-Resource Categories | |
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| Standards-Based Online Infrastructure | |
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| An Example of an Architecture Blueprint | |
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| Key Technical Attributes of an Online Infrastructure | |
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| Connectivity | |
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| Interoperability | |
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| Networked Applications Support | |
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| Manageability | |
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| Scalability | |
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| Designing Your Website | |
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| Content Management | |
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| Application Integration | |
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| Intranet Solutions | |
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| Managing Your Intranet | |
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| Extranets | |
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| Guidelines for Developing an Extranet | |
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| E-Commerce Technologies | |
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| E-Commerce Deployment | |
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| Enterprise Portals | |
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| Key Capabilities of Portals | |
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| E-Applications | |
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| Management and Security | |
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| Security Solutions | |
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| Storage Architecture | |
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| Storage Advances | |
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| Storage Pooling/Virtualization | |
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| The Future Storage System: Open SAN | |
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| A Strategy for the Internet Future | |
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| Building Your E-Company | |
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| Transforming the Enterprise | |
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| E-Business Cuts Costs | |
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| Drivers of the Internet Economy | |
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| The New Online Model | |
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| Challenges of E-Business | |
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| Internal Enterprise Perspective | |
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| External Enterprise Perspective | |
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| Product Engineering and Development | |
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| IT Values in the 24/7 E-Business Environment | |
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| Critical Dimensions of E-Business | |
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| E-Commerce in A Global Village | |
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| The New Customer Proposition | |
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| Solution Building Blocks--(Get "Up and Running" Faster) | |
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| Platform Integrity | |
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| Networked System Architecture (Design it to Last) | |
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| Agile Architecture | |
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| Distributed Server Architecture in the E-Business Environment | |
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| Storage Architecture for Today's E-Business | |
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| Involve Professional Services on Your Team | |
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| The Dream Team | |
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| Insurepoint: A Case Study | |
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| Microsoft and Compaq Team Up to Provide Revolutionary Tools | |
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| Benefits | |
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| "No User-Visible Failure--No Business Disruptions" | |
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| Internet Pioneers | |
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| Online Stories of New and Established Enterprise Players | |
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| Robert Rodin, Ceo and President, Marshall Industries | |
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| Beyond Linear Thinking | |
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| Transformation of the Supply Chain | |
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| Action Versus Extinction | |
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| The Global Online Economy | |
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| Bob Davis, Ceo, Lycos, Inc. | |
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| Disruptions and Opportunities | |
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| Speed is of the Essence | |
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| Anne Perlman, President and Ceo, Moal | |
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| E-Auctions and New Paradigms | |
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| Reassessing Total Economic Value | |
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| New Tools for the Digital Economy | |
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| The Internet Creates Level Playing Fields | |
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| Jim Sachs, Chairman and Ceo, Softbook Press | |
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| 'Be' Your Customer | |
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| In the Footsteps of Fred Smith: Looking Beyond the Surface | |
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| A Global Online World | |
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| New Players Lead the Online Revolution | |
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| Amazon.com Revolutionizes Customer Service | |
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| Mass Customization | |
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| Enhanced International Language Capabilities | |
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| Priceline.com's Pioneering Business Model | |
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| Keeping the Doors Open | |
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| Compaq Out Front | |
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| More Bang for the Buck | |
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| Drugstore.com, Inc. | |
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| IT Integration for Uninterrupted Performance | |
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| Creating an E-Infrastructure Enterprise Blueprint | |
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| Autobytel.com Revolutionizes Selling and Buying Automobiles | |
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| Expanding Customer Horizons | |
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| 4 Million-Plus Customers | |
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| Pioneers Create a Motley Fool | |
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| Netgrocer.com's Online Shopping Cart Revolutionizes Food Industry | |
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| Groceries on the Net: Instant Advantage | |
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| E-Commerce Pioneers Around the World | |
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| Established Players Concede Nothing to Dot.com Companies | |
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| It's Everyone's Internet: A Trucking Company Excels | |
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| "Technology is the Future of our Company | |
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| Competitive Advantage | |
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| A Visit with 21st Century Truckers | |
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| Digital Satellite Communications | |
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| Integration of Business and IT Strategies | |
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| Barnes and Noble Stays on Top With Barnesandnoble.com | |
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| 24/7 E-Business | |
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| The 24/7 It Team | |
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| 24/7 Availability and Growth | |
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| The Big Test | |
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| Bank of America Offers E-Retailing Bundle | |
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| Old Line Asia Pacific Companies Join The Digital Economy | |
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| South China Morning Post | |
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| The Hong Kong and China Gas Company, Ltd. (or Towngas) | |
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| Alltel Uses the Internet As Leverage to Maintain Market Leadership | |
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| Scalability for Internet Growth | |
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| Availability 24/7 | |
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| Clients Aren't What They Used to Be | |
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| Lexis-Nexis--Information at the World's Fingertips | |
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| Creating an Internet Niche | |
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| A Clear Compaq and Microsoft Message | |
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| Solutions at Internet Speeds | |
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| Internet-driven Opportunities | |
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| Epilogue | |
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| Is Increased Profitability A Realistic Expectation? | |
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| Winners and Losers | |
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| Execute, Check, Fix And Plan | |
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| Collaborative E-Commerce | |
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| A Final Word | |
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| Glossary | |
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| Bibliography | |
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| Index | |