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| Preface | |
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| The Success System: Anticipating Success | |
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| Human Resource Management: The Success System Model | |
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| Background Information | |
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| The Workout: Key to Organization and Human Resource Changes at GE? | |
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| What Is Human Resource Management? | |
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| A Definition of Human Resource Management (HRM) | |
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| The Success System Model (SSM) | |
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| The Success System: Anticipating Success | |
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| Attracting a High-Performing Workforce | |
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| Developing a High-Performing Workforce | |
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| Motivating a High-Performing Workforce | |
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| Maintaining a High-Performing Workforce | |
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| Changing a High-Performing Workforce | |
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| Focusing on a High-Performing Workforce | |
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| Human Resource Management as a Career Field | |
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| Why Human Resource Management? | |
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| The HRM Organization of the Twenty-First Century | |
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| HRM and Total Quality Management | |
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| Stage One: Anticipating Change: The Organization Culture | |
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| The Socialization Process | |
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| The Psychological Contract | |
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| An Overview of the Field of Study | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| Auditioning for "The Tonight Show with Jay Leno" Guest Host Spot | |
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| The Psychological Contract | |
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| Case Analysis Guidelines | |
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| Precision Products, Inc. | |
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| The Success System: Attracting a High-Performing Workforce | |
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| The Success System: Equal Employment and the Law | |
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| Background Information | |
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| The Emergence of EEO | |
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| Legislation: An Overview | |
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| Uniform Guidelines on Employee Selection | |
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| Disparate Impact | |
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| Other Issues | |
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| Business Necessity | |
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| Enforcing the Law: The EEOC | |
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| Religion | |
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| Physical and Language Discrimination | |
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| Recruiting | |
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| Interviewing | |
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| Affirmative Action | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| HR Manager Behavior Profile I--The Employment Interview | |
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| The Role of Women in Management | |
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| Sexual Harassment | |
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| Precision Products, Inc. | |
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| The Success System: HRM Planning, Job Analysis, and Productivity | |
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| Background Information | |
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| Change or Die | |
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| Human Resource Planning | |
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| Simple Steps to Implement the Human Resource Plan | |
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| Techniques to Evaluate Job Analysis Data | |
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| The Interview | |
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| The Job Analysis Process | |
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| The Steps in Job Analysis | |
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| Job Analysis: Information | |
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| Job Analysis: Data Collection Methods | |
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| The Organization Chart | |
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| Questionnaires | |
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| Interviews | |
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| Direct Observation | |
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| Job Diary or Log | |
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| Job Design | |
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| Job Enrichment Theory | |
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| Job Characteristics Theory | |
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| Results of Job Design Programs | |
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| Self-Managed Work Teams | |
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| Characteristics of Self-Managed Work Teams | |
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| Quality of Worklife | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| Superior Products Company | |
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| Precision Products, Inc. | |
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| The Success System: The Recruiting Process | |
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| Background Information | |
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| Recruiting | |
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| HR Manager Styles | |
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| The Recruiting Process | |
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| Recruiting the Older Workforce | |
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| Recruiting Methods | |
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| Temporary Employment | |
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| Employee Leasing | |
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| Cost Benefits and Recruiting | |
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| Labor Conditions | |
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| The Recruitment Plan | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| Recruiting an HRM Entry-Level Position | |
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| HRM Style Matrix | |
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| Precision Products, Inc. | |
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| The Success System: The Selection Process | |
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| Background Information | |
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| The Goals of Selection | |
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| Factors Influencing Selection | |
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| Selection Criteria | |
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| The Selection Process | |
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| The Application Blank | |
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| The Screening Interview | |
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| The Employment Interview | |
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| Employment Testing | |
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| Reference Checks | |
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| The Conditional Employment Decision | |
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| The Physical Examination | |
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| The Final Employment Decision | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| Evaluation of Job Applicants | |
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| Precision Products, Inc. | |
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| The Success System: Developing a High-Performing Workforce | |
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| The Success System: Performance Management | |
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| Background Information | |
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| The Performance Management System | |
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| The Performance Appraisal Review Process | |
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| Performance Appraisal Methods | |
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| Implementing Performance Management | |
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| Performance Appraisal Problems | |
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| The Appraisal Interview | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| HR Manager Performance Approval | |
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| Precision Products, Inc. | |
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| The Success System: Training and Developing Human Potential | |
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| Background Information | |
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| What are Training and Development? | |
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| Problems in Training | |
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| The Training Process | |
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| Step One: Identifying Training Needs | |
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| Step Two: Designing Training Programs | |
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| Step Three: The Evaluation of Training | |
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| A Systematic Approach | |
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| Training for Workers with Disabilities | |
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| Diversity in Training | |
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| Trends in Training | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| The Ewing Company | |
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| Precision Products, Inc. | |
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| The Success System: Management and Organization Development | |
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| Background Information | |
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| The Challenge of Change | |
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| Management Development Approaches | |
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| Long-Range Management Plan | |
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| Organization Development | |
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| Team-Development Meetings | |
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| Outdoor Experiential Laboratory Training | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| The Franklin Company | |
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| Precision Products, Inc. | |
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| The Success System: Career Development | |
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| Background Information | |
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| Career Management | |
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| Career Development and Planning | |
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| Career Stages | |
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| Career Planning and Pathing | |
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| Downsizing | |
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| Burnout | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| Career Life Planning | |
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| Career Life Planning | |
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| Tucker Knox Corporation | |
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| The Success System: Motivating a High-Performing Workforce | |
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| The Success System: Compensating High-Performing Systems | |
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| Background Information | |
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| What Is Compensation? | |
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| The Compensation Program | |
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| Compensation Program Rationales | |
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| Job Evaluation | |
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| Job Evaluation Systems | |
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| The Underpaid Employee | |
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| The Overpaid Employee | |
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| Rate Ranges and Wage Structures | |
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| The Issue of Equal Pay or Comparable Worth | |
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| Two-Tier Pay | |
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| Fair and Square | |
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| Variable Pay | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| Invest in Bonds | |
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| Precision Products, Inc. | |
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| The Success System: Employee Benefits | |
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| Background Information | |
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| Employee Benefits Programs | |
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| Benefits Versus Rights | |
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| Employee Benefits Program Planning | |
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| Major Types of Benefits Programs | |
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| Cafeteria-Style Benefit Plans | |
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| Communicating the Benefit Program | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| The Slickline Company | |
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| Precision Products, Inc. | |
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| The Success System: Motivating in Changing Times: Pay for Performance | |
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| Background Information | |
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| The Global Chase | |
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| Motivation | |
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| Reasons for Pay for Performance Plans | |
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| Types of Incentive Programs | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| The Mainline Company | |
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| Precision Products, Inc. | |
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| The Success System: Maintaining a High-Performing Workforce | |
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| The Success System: Union Relations and Collective Bargaining | |
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| Background Information | |
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| Labor's "New Face" | |
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| The Management-Union Relationship | |
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| Nonunion Employees | |
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| Union Organizing | |
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| Employer Campaign Tactics | |
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| Types of NLRB Elections | |
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| Collective Bargaining | |
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| The Labor Contract | |
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| Grievance Procedure | |
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| Twenty-First Century Trends | |
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| Unions and Quality-of-Worklife Issues | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| United Electrical Motors | |
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| The Northwest Freight Line, Inc. | |
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| The Success System: Employee Safety and Health | |
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| Background Information | |
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| The Challenge of Safety Management | |
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| Employees' Rights | |
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| Health Issues | |
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| The Management of Stress | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| The Union Media Company | |
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| Precision Products | |
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| The Success System: Changing a High-Performing Workforce | |
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| The Success System: HRM Strategy | |
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| Background Information | |
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| Organizational Strategy | |
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| Integration of Strategic HRM with Corporate Strategy | |
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| Corporate Strategy | |
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| Strategic HRM Choices | |
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| The Corporate Culture | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| The Gentech Company | |
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| The Space Electronics Corporation | |
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| The Success System: Changing for Success | |
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| Background Information | |
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| The Corporate Culture | |
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| What Is Corporate Culture? | |
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| Creating a Winning Culture | |
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| Power Tools for Change | |
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| The Goals and Values of HRM Programs | |
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| HRM Implementation Issues | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| Reduction in Force: Consensus-Seeking Change | |
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| The Dim Lighting Company | |
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| The Success System: Total Quality Management | |
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| Background Information | |
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| Total Quality Management (TQM) | |
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| A Brief History of TQM | |
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| The Objectives of TQM | |
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| Implementing TQM | |
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| Basic Elements of TQM | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| The Sierra Manufacturing Company | |
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| Wengart Aircraft | |
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| The Success System: Managing Diversity | |
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| Background Information | |
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| Managing Cultural Diversity | |
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| Managing Diversity | |
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| Current Trends Affecting Workforce Diversity | |
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| Managing Diversity and EEO | |
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| How Organizations Can Cultivate a Diverse Workforce | |
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| HRM Strategies to Lessen Resistance to Diversity | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| Managing Diversity | |
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| Precision Products, Inc. | |
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| The Success System: Focusing on a High-Performing Workforce | |
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| Human Resource Management: The Challenge and the Future | |
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| Background Information | |
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| Evaluation of the HRM Programs | |
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| The Stabilization of Change | |
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| The Evaluation of HRM Programs | |
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| Some Conditions for Success of HRM Programs | |
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| Emerging Issues and Values | |
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| Future Trends in HRM | |
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| The Future of HRM | |
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| Summary | |
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| Review Questions | |
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| Key Words and Concepts | |
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| HR Manager Behavior Profile II--The Performance Interview | |
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| The Bob Knowlton Case | |
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| Index | |