Leading Six Sigma A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies

ISBN-10: 0130084573

ISBN-13: 9780130084576

Edition: 2003

List price: $29.95
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Most books on Six Sigma quality focus on statistical and measurement techniques: this one shows senior managers exactly what they must do to lead a successful Six Sigma quality initiative. The authors don't waste time "selling" the idea of quality: executives already understand this. Rather, they offer an insider's view of what it really takes to lead successful quality implementations, drawing on their experience at the highest levels of the world's largest and most challenging organizations. Co-author Roger W. Hoerl shares an insider's view of his role in pioneering Six Sigma throughout GE during the Jack Welch era; Dr. Ronald D. Snee shares experiences helping leaders at over 30 major enterprises. They focus on the issues most crucial to senior managers, including the most specific and comprehensive coverage of Six Sigma planning, implementation, and deployment from the standpoint of the executive. Along the way, Snee and Hoerl offer practical solutions for the cultural challenges and human resistance that will face any executive seeking to plan or deploy a new quality initiative, or audit and enhance an existing program. They even explain how and when to "wind down" quality initiatives, transitioning Six Sigma to a "fact of life" that doesn't require the support of an extensive centralized infrastructure.
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Book details

List price: $29.95
Copyright year: 2003
Publisher: FT Press
Publication date: 11/1/2002
Binding: Hardcover
Pages: 304
Size: 6.50" wide x 9.50" long x 1.25" tall
Weight: 1.430

So You Want to Do Six Sigma?
Why You Need This Book
An Overview
Roles of Six Sigma Leaders
Four Case Studies: What Works and What Doesn't
Inside GE's Experiences
The First Year--1996
The Push for Tangible Benefits
DFSS and a Critical Mass of Green Belts
A Refocus on Customers
Digitization and Six Sigma
A Reinvigoration
The W. R. Grace Story
Less Successful Six Sigma Deployments
How to Successfully Deploy Six Sigma
Why Were GE and Grace Successful?
Why Were Others Less Successful?
The Keys to Successful Six Sigma Deployment
A High-Level Roadmap For Six Sigma Deployment
Launching the Initiative
Full or Partial Deployment?
Developing the Deployment Plan
Deployment Plan Elements
Selecting the Right Projects
The Concept of Process Entitlement
Developing the Project Charter
Selecting the Right People
What Training Do I Need?
Selecting a Six Sigma Provider
Managing the Effort
Managerial Systems and Processes
Management Project Reviews
Project Reporting and Tracking System
Communication Plan
Reward and Recognition Plan
Project Identification/Prioritization System
Inclusion of Six Sigma in Budgeting Processes
Deployment Processes for Leaders
Integrating Six Sigma with Current Management Systems
Sustaining Momentum and Growing
Playing Defense--Sustaining Momentum
Playing Offense--Growing the Effort
The Way We Work
Integrating Six Sigma With Process Management Systems
Creating an Overall Organizational Improvement System
Integration of Six Sigma With Other Strategic Initiatives
The Long-Term Impact of Six Sigma
Final Thoughts for Leaders
Understanding the Role of the Six Sigma Tools--A Case Study
How to Think About the Six Sigma Tools
Advice For Ensuring Project Success
Good Questions to Ask in Project Reviews
Advice for Ensuring Success of the Six Sigma Initiative
Good Questions to Ask in Reviews of the Overall Initiative
Additional Six Sigma References
Deployment Questions and Answers
General Questions About Six Sigma
Questions Concerning MBB and BB Roles
Project Selection and Review Questions
Training Questions
Questions Concerning Financial Benefits
Other Human Resources Questions
Six Sigma Deployment Plan--An Example
Deployment Plan Elements
Lessons Learned
Key Issues
Action Plan
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