Business and Administrative Communication

ISBN-10: 0073525030

ISBN-13: 9780073525037

Edition: 8th 2008

Authors: Kitty O. Locker, Donna S. Kienzler

List price: $161.56
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Book details

List price: $161.56
Edition: 8th
Copyright year: 2008
Publisher: McGraw-Hill Higher Education
Publication date: 10/22/2007
Binding: Hardcover
Pages: 736
Size: 8.75" wide x 11.25" long x 1.50" tall
Weight: 4.114
Language: English

Kitty O. Locker was an Associate Professor of English at The Ohio State University, where she taught courses in workplace discourse and resarch methods. She has also taught at Texas A&M University and the University of Illinois at Urbana. She received her BA from DePauw University and her MC and PhD from the University of Illinois at Urbana.She is very well known for her research background and her research in progress includes work on collaborative writing in the classroom and the workplace. She has served as the Interim Editor of the Bulletin of the Association of Business Communication and in 1994-5 as President of the Association for Business Communication. From 1997 - 2000, she edited ABC's Journal of Business Communication.

The Building Blocks of Effective Messages
Business Communication, Management, and Success
Adapting Your Message to Your Audience
Building Goodwill
Making Your Writing Easy to Read
Planning, Composing, and Revising
Designing Documents, Data Displays, and Visuals
Job Hunting
Job Application Letters
Job Interviews, Follow-Up Messages, Job Offers, and First Jobs
Basic Business Messages
Informative and Positive Messages
Negative Messages
Persuasive and Sales Messages
Interpersonal Communication
Communicating across Cultures
Working and Writing in Groups
Planning, Proposing, and Researching Reports
Analyzing Information and Writing Reports
Making Oral Presentations
Formats for Letters, Memos, and E-Mail Messages
Writing Correctly C Video Cases to Accompany Manager’s Hot Seat DVD
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