Service Management with Service Model CD

Name: Service Management with Service Model CD
Availability: OutOfStock
ISBN: 9780072959581

ISBN-10: 0072959584

ISBN-13: 9780072959581

Edition: 4th 2004

Authors: James A. Fitzsimmons, Mona J. Fitzsimmons

List price: $143.13

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Book details

List price: $143.13
Edition: 4th
Copyright year: 2004
Publisher: McGraw-Hill Higher Education
Publication date: 10/13/2003
Binding: Mixed Media
Pages: 672
Size: 8.25" wide x 10.25" long x 1.25" tall
Weight: 2.948
Language: English

Understanding Services
The Role of Services in an Economy
The Nature of Services
Service Strategy
Designing the Service Enterprise
New Service Development
The Service Encounter
Service Quality
E-Service
Service Facility Location
The Supporting Facility
Managing Service Operations
Managing Supply and Demand
Managing Waiting Lines
Managing Service Supply Relationships
Managing Facilitating Goods
Managing Projects
Toward World-Class Service
Quality and Productivity Improvement
Growth and Globalization of Services
Quantitative Models for Service Management
Forecasting Demand for Services
Queuing Models and Capacity Planning
Areas of a Standard Normal Distribution
Uniformly Distributed Random Numbers [0,1]
Values of Lq for the M/M/c Queuing Models
Equations for Selected Queuing Models
Table of Contents provided by Publisher. All Rights Reserved.