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| Foreword: The Most Important Person on the Team | |
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| Acknowledgments | |
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| Introduction | |
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| Welcome to a Virtual World, Where People Collaborate from a Distance | |
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| What's Virtual? Working Together… Apart | |
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| Virtual Team Size Isn't Everything | |
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| Team Members, Collaborators, Associates, and Allies | |
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| The Virtual Vehicle and Road Map-Two Essential Virtual Team Components | |
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| How to Use This Book | |
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| Preparation | |
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| Embrace Virtual Teamwork of Today | |
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| Champion Virtual Team Potential | |
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| Perfect Phrases to Create a Dynamic Vision of Virtual Teams | |
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| Evangelize Business Social and Collaborative Technology | |
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| Perfect Phrases to Introduce Collaborative Potential | |
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| Create a Strong Virtual Team Foundation | |
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| Clarify the Business Need for a Virtual Team | |
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| Perfect Phrases to Clarify the Project Business Need | |
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| Perfect Phrases to Determine If a Virtual Team Is the Best Way to Go | |
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| Create Preliminary Goals | |
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| Perfect Phrases to Ask Stakeholders to Identify Preliminary Team Goals | |
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| Perfect Phrases to Quantify Stakeholder Expectations | |
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| Get the Right People on the Team | |
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| Perfect Phrases to Identify Needed Competencies | |
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| Perfect Phrases to Interview for Collaborative Virtual Communication Abilities | |
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| Perfect Phrases to Determine Suitability for Self-Directed and Off-Site Work | |
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| Perfect Phrases to Get the Inside Scoop About a Team Member Candidate | |
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| Perfect Phrases to Get Someone to Volunteer for the Team | |
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| Perfect Phrases to Invite or Assign Team Members | |
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| Prepare for the Virtual Team Launch | |
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| Perfect Phrases to Clarify End Users and Their Goals | |
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| Perfect Phrases to Invite Active Sponsors to Employ Best Practices | |
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| Perfect Phrases for Prelaunch Updates | |
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| Launch | |
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| Create a Road Map | |
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| Set Clear Direction | |
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| Perfect Phrases to Open a Launch Meeting and Introduce the Virtual Team Purpose | |
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| Perfect Phrases to Break the Virtual Ice and Introduce Team Members | |
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| Perfect Phrases to Introduce the Virtual Team Charter Process | |
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| Perfect Phrases to Discuss and Refine the Team Purpose | |
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| Perfect Phrases to Differentiate Between Vision, Goals, and SMART Objectives | |
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| Perfect Phrases to Establish Team Vision | |
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| Perfect Phrases to Establish Team Goals | |
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| Perfect Phrases to Establish Virtual Team Objectives | |
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| Perfect Phrases to Define Tasks and Assign Roles and Responsibilities | |
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| Perfect Phrases to Introduce and Apply the Role Chart | |
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| Define and Align the Virtual Team Culture | |
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| Perfect Phrases to Initiate a Dynamically Aligned Culture | |
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| Perfect Phrases to Establish Social Dynamic Goals | |
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| Perfect Phrases to Establish Meeting Norms | |
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| Perfect Phrases to Establish Decision-Making Norms | |
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| Perfect Phrases to Set Response Time and Availability Norms | |
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| Perfect Phrases to Set E-mail Norms | |
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| Perfect Phrases to Establish Conflict and Disagreement Norms | |
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| Perfect Phrases to Establish the Team Identity | |
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| Summarize and Finalize Team Formation | |
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| Perfect Phrases to Identify and Manage Key Team Stakeholders | |
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| Perfect Phrases to Assemble the Team Charter | |
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| Perfect Phrases to Close the Team Launch and Team Formation Process | |
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| Teaming | |
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| Guide and Grow | |
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| Provide Focus and Support | |
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| Perfect Phrases to Describe the Boundary Manager's Role | |
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| Perfect Phrases to Discuss the Team Leader and Team Member Role | |
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| Perfect Phrases to Anchor Launch Agreements and Action Steps | |
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| Perfect Phrases to Build Virtual Team Trust | |
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| Perfect Phrases for Personalized Interaction | |
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| Perfect Phrases for the Premeeting Virtual Team Agenda | |
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| Perfect Phrases to Assign and Manage Virtual Team Meeting Prep Work | |
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| Perfect Phrases to Facilitate Virtual Team Meetings | |
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| Perfect Phrases to Encourage Peer Feedback | |
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| Perfect Phrases to Welcome New Team Members | |
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| Perfect Phrases to Introduce New Team Members and Encourage Inclusion | |
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| Develop Adaptive and Collaborative Excellence | |
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| Perfect Phrases to Introduce Working Adaptively | |
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| Perfect Phrases to Encourage Emergent Leadership | |
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| Perfect Phrases for Improvement Kata Coaching Cycles | |
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| Perfect Phrases to Coach for Self-Efficacy | |
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| Perfect Phrases to Develop Continuous Improvement Thinking | |
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| Perfect Phrases to Introduce Dynamic Learning | |
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| Perfect Phrases to Encourage Collaboration and Collaborative Competition | |
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| Perfect Phrases to Boost Strategic Use of Networks and Collaborative Technology | |
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| Perfect Phrases to Spark Synergy and Increase Reliance on Shared Intelligence | |
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| Perfect Phrases to Explore Best Practices | |
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| Embrace Virtual Reality | |
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| Perfect Phrases to Encourage Pull Communication | |
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| Perfect Phrases for Teleconferencing | |
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| Perfect Phrases for Web Conferencing and Videoconferencing | |
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| Perfect Phrases to Optimize Collaboration and Shared Workspace Technology | |
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| Monitor Progress | |
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| Perfect Phrases for Team Alignment with Dynamic Dashboards | |
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| Perfect Phrases to Assess Team Process | |
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| Perfect Phrases to Assess Team Results | |
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| Perfect Phrases to Assess Team Member Leadership Contributions | |
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| Perfect Phrases to Acknowledge Success and Contributions | |
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| Transform Obstacles | |
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| Perfect Phrases to Restructure Team Operations | |
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| Perfect Phrases to Address Mistakes | |
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| Perfect Phrases to Challenge Operating Agreement Slips and Noncompliance | |
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| Perfect Phrases to Address Technology Resistance and Competency Issues | |
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| Perfect Phrases to Address Underinvolvement and Inclusion Issues | |
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| Perfect Phrases to Address Individual Performance Gaps | |
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| Perfect Phrases to Address Team Conflict | |
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| Perfect Phrases to Guide Strategic Technological and Protocol Work-Arounds | |
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| Perfect Phrases to Invite External Mediation and Input for Unresolved Conflicts | |
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| Perfect Phrases to Reestablish a Culture of Accountability and Trust | |
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| Perfect Phrases to Respond to Leadership Feedback and Admit Mistakes | |
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| Close and Disband | |
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| Prepare for the End | |
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| Perfect Phrases to Champion a Proper Closing | |
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| Close Out the Virtual Team with Clout | |
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| Perfect Phrases to Review the Journey | |
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| Perfect Phrases for Mutual Team Member Recognition | |
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| Perfect Phrases for Formal Recognition and Acknowledgment | |
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| Perfect Phrases to Provide Team Recognition | |
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| Perfect Phrases to Debrief Lessons Learned | |
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| Conclusion | |