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Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It!, Completely Revised and Expanded

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ISBN-10: 0071625798

ISBN-13: 9780071625791

Edition: 2nd 2009 (Revised)

Authors: Jeff Gee, Val Gee

List price: $20.00
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Book details

List price: $20.00
Edition: 2nd
Copyright year: 2009
Publisher: McGraw-Hill Education
Publication date: 5/25/2009
Binding: Paperback
Pages: 240
Size: 8.10" wide x 8.50" long x 0.50" tall
Weight: 0.748
Language: English

Jeff Gee is a popular motivational speaker and trainer with over 20 years' experience.

Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollar training firm with offices in the United States, Australia, Egypt, Guatemala, and the United Kingdom. For more information, go to

The Basics
Your Customer is The Most Important Person in the World
Customers Need to Feel Valued, Cherished and Taken Care of
Customers Want to Be Appreciated and Helped
Listen to What Your Customer Really Wants
How to Make a Customer Feel Good about Spending Their Money
Always Give Fast, Accurate and Polite Service
Why the Seven Keys to Delivering Super Service Really Work
Key 1 - The Right Attitude
Key 2 - Understand the Customer's Needs
Key 3 - Communicate Clearly
Key 4 - Reach Agreement
Key 5 - Check Understanding
Key 6 - Take Action
Key 7 - Build on Satisfaction
Unlock Your Super Service Brain
Human versus Animal
Creating Good Habits
Affirming Your Day
Ten Tactics on How to Provide Super Service Even When You Don't Want to
Ten Tactics on How to Provide Super Service Even When They Don't Deserve it