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| Preface | |
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| Introduction | |
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| Understanding Clients, the Market, and the Opportunities | |
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| The BOP Market Up Close (and Personal) | |
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| Who Serves the BOP Market-and Who Doesn't? | |
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| Four Critical Challenges in the BOP Market | |
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| Products for the BOP Market | |
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| Three Products: Insurance, Housing Finance, and Remittances | |
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| Models and Corporate Choices | |
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| Corporate Choices | |
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| Commercial Banks as Microlenders | |
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| Partners at the Last Mile: Retailers, Banking Agents, and Insurance Companies | |
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| Models of Financing Inclusive Finance | |
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| The Emerging Industry of Inclusive Finance | |
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| Building the Infrastructure for Inclusive Finance: The Enabling Environment | |
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| Credit Bureaus and Credit Scoring | |
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| Last-Mile Technologies | |
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| The Technological Base: Payment Systems and Banking Software | |
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| Building the Market for Investing in Microfinance | |
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| Socially Responsible Returns | |
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| Approaches to Social Responsibility | |
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| Client Protection and Proconsumer Inclusive Finance | |
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| Measuring the Social Bottom Line | |
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| Banking Models | |
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| ICICI Bank: Shaping Inclusive Finance in India | |
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| Citigroup Fosters Commercial Relationships with Microfinance Institutions | |
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| Banco Pichincha and the Service Company Model | |
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| Banco Bradesco: Twenty-First Century Postal Banking | |
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| New Players: Retailers, Insurers, and Telecoms | |
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| Banco Azteca: A Retailer Surprises Mexico's Financial Giants | |
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| Vodafone: A Bold Move into Financial Services for Kenya's Poor | |
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| G-Cash: Filipinos Text Their Way to Mobile Banking | |
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| Industry Developers | |
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| Visa: Social Benefit Systems That Benefit Everyone | |
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| Temenos: Creating Core Banking Systems for Microfinance | |
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| Creditinfo: First Credit Bureau in Kazakhastan | |
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| Financing Models | |
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| MF Analytics and Citibank: The Securitization of BRAC Loans | |
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| Credit Suisse: Bringing Compartamos to the Market with a Successful IPO | |
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| Sequoia Capital: Private Equity and Indian Microfinance | |
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| Social Responsibility | |
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| ANZ Bank: If the Mountain Will Not Come to Us, Then We Must Go to the Mountain | |
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| Equity Bank Goes to Schools | |
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| Triodos Bank and the Global Reporting Initiative | |
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| Acknowledgments | |
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| Endnotes | |
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| References | |
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| Index | |