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What Is Six Sigma Process Management?

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ISBN-10: 0071453415

ISBN-13: 9780071453417

Edition: 2005

Authors: Rowland Hayler, Michael Nichols

List price: $16.00
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Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. This text explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees and shareholders.
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Book details

List price: $16.00
Copyright year: 2005
Publisher: McGraw-Hill Companies, The
Publication date: 6/16/2005
Binding: Paperback
Pages: 98
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.418
Language: English

Rowland Hayler is the Director of International Operations for Pivotal Resources Inc., a global Lean and Six Sigma consulting and training company. He has worked with a diverse range of clients around the world on organizational improvement.Michael Nichols is the Director of Six Sigma Design and a Senior Master Black Belt within the Global Reengineering/Six Sigma group of American Express. He is also the principal associate of Nichols Quality Associates.For any additional information on Six Sigma Process Management, the authors can be contacted at info@sspm-ideas.com.

Foreword
Acknowledgments
Introduction
Defining Six Sigma Process Management
Leading Six Sigma Process Management
What is the Six Sigma Process Management Methodology?
Successfully Managing Your End-to-End Processes
What is the Future of Six Sigma Process Management?
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