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| Acknowledgments | |
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| Introduction | |
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| Your Hiring Decisions Will Either Make or Break Your Company | |
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| The Bottom Line | |
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| Hiring as a Top Strategic Business Priority | |
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| Hidden Costs | |
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| Top 10 Hiring Mistakes | |
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| Exercise--Rate Your Hiring Efforts | |
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| Take the Guesswork Out of Hiring with Behavior-Based Interviewing | |
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| Past Performance Is the Best Predictor of Future Success | |
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| Other Types of Interviews | |
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| Enhancing Other Interview Types with Behavior-Based Interviewing | |
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| Interview Examples | |
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| Results | |
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| Exercise--A Quiz on Interview Questions | |
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| The Behavior-Based Interview in Five Easy Steps | |
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| Define What You're Looking For--Understand the Job and the Company | |
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| Identify Job-Related Success Factors | |
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| Establish Questions to Extract the Desired Success Factors | |
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| Conduct a Successful Interview | |
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| Using the Interview Guide | |
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| Perform a Final Evaluation--Rate the Evidence | |
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| Conclusion | |
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| Summary Checklist | |
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| 401 Interview Questions | |
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| Breaking the Ice | |
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| Behavior-Based Interview Questions | |
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| Behavior-Based Interview Questions for Job and Company Fit or for Motivation | |
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| Follow-up Questions (Probes) | |
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| Traditional and Situational Questions | |
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| Put It All Together | |
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| Six Companies That Successfully Use Behavior-Based Interviewing | |
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| Golden Corral | |
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| Randstad North America | |
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| InterContinental Hotels Group | |
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| TD Madison and Associates | |
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| Hallmark Cards, Inc. | |
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| GE | |
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| A Review of Legal Guidelines for Interviewing Candidates | |
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| A Brief History | |
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| Implement Best Practices to Avoid Unintentional Discrimination | |
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| Understand Legal and Illegal Questions | |
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| Conduct Effective Interviews Regardless of How Candidates Prepare | |
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| Behavior-Based Interviewing Helps You Avoid Rehearsed Answers | |
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| Three Interview Stories | |
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| Aaron--Preparing on His Own | |
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| Sandra--Working with an Interview Coach | |
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| Alex--Learning with a Group | |
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| Be Ready for Practiced and Unpracticed Candidates | |
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| Implementing a Behavior-Based Interviewing Program at Your Company | |
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| Implement Your Program Top to Bottom | |
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| Identify Barriers to Change | |
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| Start with a Vision--Use a Business Case to Create Uneasiness | |
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| Obtain the Support of Leaders and Champions | |
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| Communicate and Sell | |
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| Create Corporate Standards and Common Materials | |
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| Train and Follow Up | |
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| Measure and Evaluate | |
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| Other Tips and Strategies | |
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| Behavior-Based Interviewing Program Checklist | |
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| Final Thoughts and Ideas | |
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| Review Your Process from Time to Time | |
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| Review Other Pieces of the Hiring Puzzle | |
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| Appendices | |
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| Consultants and Expert Resources for Behavior-Based Interviewing | |
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| Forms Library | |
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| Index | |