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Building a Knowledge-Driven Organization

ISBN-10: 0071384715

ISBN-13: 9780071384711

Edition: 2004

Authors: Robert H. Buckman

List price: $35.00
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Book details

List price: $35.00
Copyright year: 2004
Publisher: McGraw-Hill Education
Publication date: 3/15/2004
Binding: Hardcover
Pages: 300
Size: 6.25" wide x 9.00" long x 1.25" tall
Weight: 1.232
Language: English

Introduction : pooling your organization's knowledge
Acknowledgments
The Buckman labs journey : how we broke down our hierarchies and built a global strategy around knowledge sharing
Technology is the easy part : it's culture change that's hard
How to start leading a knowledge-driven company
Knowledge-sharing bedrock : building a foundation of trust
Strip management of control over information
Build or buy a knowledge system : custom-made and off-the-shelf solutions
Turning the IT department into something new
Encourage the flow of knowledge
Let customers by your guide
Reward associates for sharing what they know
Build critical mass in the use of your knowledge system
Strategies for building communities that span the world
Create virtual teams
New products and services based on knowledge
Practical education : let your associates grow
Metrics : outcomes from the flow of knowledge
The things no one can copy : speculation for the future
References
Index