Eternal E-Customer How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relations

Name: Eternal E-Customer How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relations
Price: 5.23 USD
Availability: InStock
ISBN: 9780071364799

ISBN-10: 007136479X

ISBN-13: 9780071364799

Edition: 2001

Authors: Bryan Bergeron, Ray Kurzweil

List price: $27.95

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The text helps readers get up to speed on the use of emotionally intelligent interfaces (EII). EIIs are driven by data from previous customer transactions to provide each client with the individual attention they deserve.

Book details

List price: $27.95
Copyright year: 2001
Publisher: McGraw-Hill Trade
Publication date: 10/27/2000
Binding: Hardcover
Pages: 261
Size: 6.25" wide x 9.00" long x 1.00" tall
Weight: 1.342
Language: English



Foreword


Preface


Introduction


Acknowledgments



eBusiness



Business in Internet Time



New Rules, New Game



Customer Relations



Technological Underpinnings



The Human-Computer Interface



Bots, Intelligent Agents, and Virtual Personalities



Technological Trajectory



Putting It All Together



Leveraging Technology



Rate-Limiting Factors



Making Your Move


References


Glossary


Index