Retailing Management, 6th ed. ISBN: 007301978X Brief | |
The World Of Retailing | |
Introduction to the World of Retailing | |
Types of Retailers | |
Multichannel Retailing | |
Customer Buying Behavior | |
Retailing Strategy | |
Retail Market Strategy | |
Financial Strategy | |
Retail Locations | |
Retail Site Location | |
Human Resource Management | |
Information Systems and Supply Chain Management | |
Customer Relationship Management | |
Merchandise Management | |
Managing Merchandise Assortments | |
Merchandise Planning Systems | |
Buying Merchandise | |
Retail Pricing | |
Retail Communication Mix | |
Store Management | |
Managing the Store | |
Store Layout, Design, and Visual Merchandising | |
Customer Service | |
Cases Cases Overview Grid | |
Rainforest Café: A Wild Place to Shop and Eat | |
Providing a Retail Experience: Build-A-Bear Workshop | |
WeddingChannel.com | |
The Chen Family Buys Bicycles | |
Consumer Buying Behavior—Is Wal-Mart in Vogue? | |
Dollar General and Family Dollar Cater to an Underserved Market Segment | |
Ahold: The Biggest Supermarket Retailer You Have Never Heard Of | |
Competitive Environment in the Teen/College Apparel Market | |
Radio Shack and Best Buy: Comparing Financial Performance | |
Stephanie’s Boutique: Selecting a Store Location | |
Hutch: Locating a New Store | |
Home Depot Changes Directions | |
Can Wal-Mart Improve Its Company Image? | |
Avon Embraces Diversity | |
Abercrombie & Fitch: Hiring for Looks | |
Lawson Sportswear | |
Salon-Only Hair Care Products Found Outside the Salon | |
SaksFirst Builds Customer Relationship | |
Men’s Wearhouse: Adding Complementary Merchandise and Services to Bring Customers Value | |
Nolan’s Finest Foods: Category Management | |
Developing a Buying Plan for Hughe’s | |
McFadden’s Department Store: Preparation of a Merchandise Budget Plan | |
eBay | |
How Much for a Good Smell? | |
Promoting a Sale | |
Enterprise Builds on People | |
Diamond in the Rough | |
Borders Bookstore: A Merchandise Display Problem | |
Fresh Ideas in Grocery Store Layout | |
Sephora | |
A Stockout at Discmart: Will Substitution Lead to Salvation | |
Customer Service and Relationship Management at Nordstrom | |
Retailers and Sustainable Development in the U.K. | |
Lindy’s Bridal Shoppe | |
Starbucks Coffee Company | |
New Product Development at Yankee Candle Company | |
Interviewing for a Management Trainee Position | |
Glossary | |
Index | |
Table of Contents provided by Publisher. All Rights Reserved. |