Lean Communications Provider Managing Profitability in the Global Communications Market

Name: Lean Communications Provider Managing Profitability in the Global Communications Market
Price: 37.16 USD
Availability: InStock
ISBN: 9780070703063

ISBN-10: 007070306X

ISBN-13: 9780070703063

Edition: 1996

Authors: Elizabeth K. Adams, Keith J. Willetts

List price: $29.95

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Written by industry insiders and endorsed by the Network Management Forum, this guide provides a complete plan of action for achieving service management excellence and increased profitability.

Book details

List price: $29.95
Copyright year: 1996
Publisher: McGraw-Hill Companies, The
Binding: Hardcover
Pages: 252
Size: 6.50" wide x 9.50" long x 0.75" tall
Weight: 1.100
Language: English

Foreword
Acknowledgments
Preface
The Sleeping Giant Awakens	p. 5
Balancing the Three-Legged Stool: Service Management Excellence	p. 19
What Is Service Management?	p. 27
Looking Inside the Service Management Layer	p. 39
Service Management Requirements of Service Providers	p. 47
Service Management Perspectives of Private Enterprise Network Operators	p. 61
What Do We Mean by Integration?	p. 69
Process-Level Integration	p. 77
System-Level Integration	p. 85
What Interoperability Means between Management Systems	p. 93
An Integration Architecture for Service Management	p. 101
Barriers to Service Management Excellence	p. 111
Introducing the NMF	p. 125
Getting SMART About Business Process Agreements	p. 131
OMNIPoint: From Business Agreements to Technical Solutions	p. 145
Underneath It All: The Systems View from SPIRIT	p. 159
Taking Advantage of the NMF's Programs	p. 169
Making the Business Case for Service Management Excellence	p. 177
Building an Individual Project Case	p. 189
Working with Constituencies to Effect Service Improvements	p. 205
Choosing a Practical Implementation Approach	p. 219
Putting Principle into Practice	p. 227
Wrapping It Up and Taking It Home	p. 239
Index	p. 247
Table of Contents provided by Blackwell. All Rights Reserved.