United We Stand: the Unprecedented Story of the GM-UAW Quality Partnership

Name: United We Stand: the Unprecedented Story of the GM-UAW Quality Partnership
Price: 7.73 USD
Availability: InStock
ISBN: 9780070689589

ISBN-10: 007068958X

ISBN-13: 9780070689589

Edition: 1996

Authors: Thomas L. Weekley, Jay C. Wilber

List price: $24.95

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Book details

List price: $24.95
Copyright year: 1996
Publisher: McGraw-Hill Companies, The
Binding: Hardcover
Pages: 392
Size: 6.00" wide x 9.25" long x 1.75" tall
Weight: 1.628
Language: English

Preface
Acknowledgments
Personal Journey	p. 1
Historical Look at GM, UAW, and Quality: The Sun Rises Over Detroit	p. 23
General Motors Moves to Total Quality: Aligning the Arrows	p. 55
Framework for a Quality Network	p. 86
Implementing the Network	p. 132
The People Component	p. 183
Customer Satisfaction through Continuous Improvement	p. 222
Technological Advance	p. 246
Implementing the Process: Making it Work, 10 Steps	p. 264
Communicating the Process	p. 292
Institutionalizing the Process	p. 322
Continuous Pursuit to Answer the Right Questions	p. 352
Epilogue	p. 362
Bibliography	p. 371
Index	p. 383
Table of Contents provided by Blackwell. All Rights Reserved.