Preface | |
The Possibilities of Mail Order | p. 1 |
What Is the Mail-Order Business? | p. 12 |
The Professional Method of Finding Products | p. 27 |
More about Finding Products to Sell | p. 54 |
Which Products Are Best for You to Sell? | p. 64 |
What You May and May Not Do in Mail Order | p. 71 |
Strategies of Mail-Order Selling | p. 92 |
The Tactical Decisions in Mail Order | p. 104 |
Calculating the Dollar Value of a Customer | p. 117 |
Calculating Mail-Order Costs and the Order Margin | p. 136 |
How to Key Your Advertisements | p. 146 |
How to Start a Classified-Advertising Business | p. 150 |
How to Test and Run Classified Ads | p. 160 |
Display-Advertising Procedure and Testing | p. 171 |
Profitable Display-Advertising Operation | p. 183 |
The Display Advertisement | p. 204 |
Caples on Copy | p. 219 |
More on Copy | p. 227 |
How to Write Potent Copy | p. 235 |
The Direct-Mail Piece, Postage, and Results | p. 242 |
Direct-Mail Copy | p. 257 |
Direct-Mail Lists | p. 264 |
Using Other Mail-Order Media | p. 287 |
How to Score with Catalogs | p. 307 |
Follow-Up Letters to Inquirers | p. 333 |
The Vital Brain of Mail Order: Testing | p. 339 |
How to Produce and Print Mail-Order Advertising | p. 363 |
Filling Orders | p. 372 |
Managing Your Information System Without a Computer | p. 387 |
Our Brand-New Miracle: The Computer | p. 392 |
General Management of a Mail-Order Business | p. 414 |
How to Buy or Sell a Mail-Order Business | p. 426 |
Appendix A. How to Lose Money with Mail-Order Franchises and "Deals" | p. 433 |
Appendix B. Federal Trade Commission Summary of Types of Unfair Methods and Practices, and the Mail-Order Rule | p. 439 |
Appendix C. Copyrights | p. 451 |
Appendix D. Mailing-List Brokers, Consultants, and Mail-Order Advertising Agencies | p. 453 |
Appendix E. Technical Notes on Direct-Mail Testing | p. 456 |
Appendix F. Types of Successful Mail-Order Businesses | p. 458 |
Appendix G. Reading about Mail Order | p. 506 |
References | p. 512 |
Index | p. 527 |
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