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Retail Management

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ISBN-10: 0070270317

ISBN-13: 9780070270312

Edition: 1st 1997

Authors: Ronald W. Hasty, James Reardon

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Description:

This text provides strong practical emphasis and up-to-date coverage of recent concepts in the area of retail management. It includes many examples based on a range of retail venues and cases are included to consolidate learning. Information covered includes: Internet retailing; interactive television shopping; personalized shopping databases; the impact of globalization on retailing; and considers factors such as retailing as entertainment, retail theatre and other evolving customized retail formats.
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Book details

Edition: 1st
Copyright year: 1997
Publisher: McGraw-Hill Companies, The
Binding: Hardcover
Pages: 688
Size: 7.75" wide x 9.75" long x 1.25" tall
Weight: 2.684
Language: English

Preface
An Overview of Retailingp. 4
Retail Strategy: Creating the Competitive Advantagep. 46
The Environment of Retailing and Decision-Making Issuesp. 84
Understanding and Identifying the Customerp. 118
Customer Information from Researchp. 164
Store Location and Site Evaluationp. 200
Store Design and Layoutp. 252
Human Resource Management and Store Organizationp. 290
Financial Analysis and Managementp. 332
Planning Merchandise Needs and Merchandise Budgetsp. 370
Assortment Planning, Buying, and Vendor Relationsp. 410
Pricing Merchandisep. 454
Retail Advertisingp. 492
Retail Selling, Sales Promotion, and Publicityp. 530
The Virtual Store and Retail Database Marketingp. 568
Globalization and Changing Retail Formatsp. 606
Referencesp. R0
Photo CreditsPC1
Glossaryp. GL1
Name Indexp. NI1
Subject Indexp. SI1
Table of Contents provided by Blackwell. All Rights Reserved.