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Preface | |
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Academic Reviewers | |
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Introduction | |
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The Challenge of Management | |
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Management: An Overview | |
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What Managers Actually Do | |
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Managerial Knowledge, Skills, and Performance | |
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Managerial Job Types | |
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Learning to be an Effective Manager | |
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Pioneering Ideas in Management | |
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The Birth of Management Ideas | |
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Classical Viewpoint | |
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Behavioral Viewpoint | |
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Quantitative Management Viewpoint | |
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Contemporary Viewpoints | |
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Promoting Innovation: Contributions of the Major Viewpoints | |
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Understanding External and Internal Environments | |
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Types of External Environments | |
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Analyzing Environmental Conditions | |
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Managing Environmental Elements | |
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The Internal Environment: Organizational Culture | |
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Social Responsibility and Ethics in Management | |
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Organizational Social Responsibility | |
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Organizational Social Responsiveness | |
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Being an Ethical Manager | |
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Managing an Ethical Organization | |
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Planning and Decision Making | |
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Establishing Organizational Goals and Plans | |
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The Overall Planning Process | |
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The Nature of Organizational Goals | |
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How Goals Facilitate Performance | |
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Linking Goals and Plans | |
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Management by Objectives | |
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Strategic Management | |
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The Concept of Strategic Management | |
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The Role of Competitive Analysis in Strategy Formulation | |
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Formulating Corporate-Level Strategy | |
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Formulating Business-Level Strategy | |
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Formulating Functional-Level Strategy | |
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Strategy Implementation | |
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Managing Innovation and Change | |
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The Nature of Change and Innovation | |
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Organizational Life Cycles | |
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Promoting Innovation: The Change and Innovation Process | |
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Key Organizational Change Components | |
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Organizational Development | |
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Managerial Decision Making | |
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The Nature of Managerial Decision Making | |
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Managers as Decision Makers | |
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Steps in an Effective Decision-Making Process | |
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Overcoming Barriers to Effective Decision Making | |
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Group Decision Making | |
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Promoting Innovation: The Creativity Factor in Decision Making | |
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Planning and Decision Aids | |
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Forecasting | |
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Project Planning and Control Models | |
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Other Planning Techniques | |
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Quantitative Aids for Decision Making | |
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Organizing | |
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Basic Elements of Organization Structure | |
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The Nature of Organization Structure | |
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Job Design | |
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Types of Departmentalization | |
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Methods of Vertical Coordination | |
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Promoting Innovation: Methods of Horizontal Coordination | |
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Strategic Organization Design | |
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Designing Organization Structures: An Overview | |
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Assessing Structural Alternatives | |
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Weighing Contingency Factors | |
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Matching Strategy and Structure | |
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Promoting Innovation: Using Structural Means to Enhance Prospects | |
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Human Resource Management | |
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Strategic Human Resource Management | |
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Human Resource Planning | |
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Staffing | |
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Development and Evaluation | |
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Compensation | |
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Maintaining Effective Work-Force Relationships | |
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Leading | |
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Motivation | |
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The Nature of Motivation | |
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Need Theories | |
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Cognitive Theories | |
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Reinforcement Theory | |
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Social Learning Theory | |
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Leadership | |
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How Leaders Influence Others | |
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Searching for Leadership Traits | |
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Identifying Leader Behaviors | |
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Developing Situational Theories | |
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Promoting Innovation: Transformational Leadership | |
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Are Leaders Necessary? | |
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Managerial Communication | |
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The Nature of Managerial Communication | |
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Factors That Impede or Enhance Individual Communication | |
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Group Communication Networks | |
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Organizational Communication Channels | |
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Managing Groups | |
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Foundations of Work Groups | |
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Work Group Inputs | |
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Work Group Processes | |
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Promoting Innovation: Using Task Forces and Teams | |
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Managing Conflict | |
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Controlling | |
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Controlling the Organization | |
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Control as a Management Function | |
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The Control Process | |
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Types of Controls | |
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Managerial Approaches to Implementing Controls | |
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Assessing Control Systems | |
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Managerial Control Methods | |
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Major Control Systems | |
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Financial Control | |
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Budgetary Control | |
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Quality Control | |
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Inventory Control | |
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Operations Management | |
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Defining Operations Management | |
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Formulating Operations Strategy | |
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Developing and Implementing Operating Systems | |
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Designing and Utilizing Facilities | |
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Promoting Innovation: Process Technology | |
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Improving Productivity | |
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Information Systems for Management | |
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Computer-Based Information Systems: An Overview | |
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Types of Information Systems | |
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Promoting Innovation: Strategic Implications of Information Systems | |
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Developing Computer-Based Information Systems | |
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Impacts of Information Technology on Organizations | |
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Across all Functions | |
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International Management | |
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The Nature of International Management | |
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Assessing the International Environment | |
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Gauging International Strategic Issues | |
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Organizing International Business | |
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Adapting to Cultural Differences | |
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Handling Social Responsibility and Ethical Issues | |
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Entrepreneurship and Small Business | |
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The Nature of Entrepreneurship | |
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Factors Influencing Entrepreneurship | |
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Deciding on a Developmental Approach | |
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Preparing to Operate a Small Business | |
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Managing a Small Business | |
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Glossary | |
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References | |
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Acknowledgments | |
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Photo Credits | |
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Name Index | |
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Subject Index | |
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Organizations Index | |
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International Organizations Index | |