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Customer Comes Second Put Your People First and Watch 'Em Kick Butt

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ISBN-10: 0060526564

ISBN-13: 9780060526566

Edition: 2002

Authors: Hal F. Rosenbluth, Diane McFerrin Peters, Hal Rosenbluth

List price: $26.99
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Description:

Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium. The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion. In this classic on counterintuitive management…    
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Book details

List price: $26.99
Copyright year: 2002
Publisher: HarperCollins Publishers
Publication date: 8/20/2002
Binding: Hardcover
Pages: 304
Size: 6.25" wide x 9.50" long x 1.00" tall
Weight: 1.540
Language: English

Described by one observer as "a future visionary for American management," Hal F. Rosenbluth has written two books to outline his business philosophy of "putting people first." Rosenbluth's great-grandfather, Marcus Rosenbluth, founded Rosenbluth Travel in 1892 in Philadelphia to provide steamship transportation for European immigrants to the United States. When Hal Rosenbluth entered the still-thriving family business in 1977, he saw "powerful individual efforts thwarted by a lack of teamwork." He joined some mavericks in the firm who were developing its corporate travel department in response to airline deregulation. There Rosenbluth found "a spirit of cooperation, friendship, fierce…    

Prologue
The Power of People
How It All Begins
Happiness in the Workplace
Finding the Right People
Perpetual Learning: A Secret Weapon
Service Is an Attitude, an Art, and a Process
The Creation of a Culture
The Birth and Nurturing of Ideas
The Gardening Process
Inventing the Future
Inventing the Future
Technology as a Tool
Look Around You
Open Partnerships
Blazing New Trails
Afterword: A Lot to Digest
Epilogue: A Changed World
Notes
Bibliography
Index