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Customer Comes Second Put Your People First and Watch 'em Kick Butt

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ISBN-10: 0060526564

ISBN-13: 9780060526566

Edition: 2002

Authors: Diane McFerrin Peters, Hal Rosenbluth, Hal Rosenbluth

List price: $26.99
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Description:

Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium. The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion. In this classic on counterintuitive management…    
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Book details

List price: $26.99
Copyright year: 2002
Publisher: HarperCollins Publishers
Publication date: 8/20/2002
Binding: Hardcover
Pages: 304
Size: 6.25" wide x 9.50" long x 1.00" tall
Weight: 1.188
Language: English

Hal Rosenbluth's company has been profiled in many of the nation's leading publications, including The Wall Street Journal, the Harvard Business Review, and Inc. magazine.Diane McFerrin Peters is director of corporate communications for Rosenbluth Travel. Both are popular lecturers.

Prologue
The Power of People
How It All Begins
Happiness in the Workplace
Finding the Right People
Perpetual Learning: A Secret Weapon
Service Is an Attitude, an Art, and a Process
The Creation of a Culture
The Birth and Nurturing of Ideas
The Gardening Process
Inventing the Future
Inventing the Future
Technology as a Tool
Look Around You
Open Partnerships
Blazing New Trails
Afterword: A Lot to Digest
Epilogue: A Changed World
Notes
Bibliography
Index