Futurework Putting Knowledge to Work in the Knowledge Industry

Name: Futurework Putting Knowledge to Work in the Knowledge Industry
Price: 3.59 USD
Availability: InStock
ISBN: 9780029354155

ISBN-10: 0029354153

ISBN-13: 9780029354155

Edition: 1994

Authors: Charles D. Winslow, William L. Bramer

List price: $29.95

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Description:

A company's success ultimately depends on each worker's completion of an infinite series of little now's. To achieve peak efficiency in a climate of now, organizations must use all possible resources to support each individual's performance of various tasks. Integrated Performance Support (IPS), a new concept developed by Andersen Consulting, helps employees perform to their optimum capability. This book shows how IPS builds specific information and tools directly into business processes and systems, enabling workers to independently solve problems on the job.

Book details

List price: $29.95
Copyright year: 1994
Publisher: Free Press
Binding: Hardcover
Pages: 250
Size: 6.50" wide x 9.95" long x 1.50" tall
Weight: 1.540
Language: English



About the Authors


Foreword


Introduction


The Performance-Centered Enterprise


Performance Support and Information Technology: From Processing Transactions to Transacting Business


A Performance System in Action


Making Technology Work


Case Example: Eagle Technology Advanced Development


Case Example: Automated Refinery Information System (ARISE)


Satisfying the Customer


Case Example: McCaw Cellular Communications and Rogers Cantel Mobile Communications


Case Example: Bell Atlantic


Turning Information into Knowledge


Case Example: Major Aerospace Industry Company


Case Example: Andersen Windows


Case Example: Connecticut Natural Gas


Attaining and Sustaining Proficiency


Case Example: North West Water


Case Example: Guided Social Simulation (GuSS)


Doing More with Less


Case Example: OMNI Collaboration System


Case Example: AGT Limited


Integrated Performance Support for Everyone


Case Example: Lufthansa Sales Service Terminals


Case Example: The Electronic Shopping Mall


Making Change Work


Case Example: Organization Change Advisor (ORCA)


Learning Organizations and Growth Organizations


Case Example: Andersen Consulting's Knowledge Xchange Knowledge Management System


Working and Living in the Infocosm


Epilogue - The Hunter-Gatherers of the Knowledge Economy


Notes


Glossary


Bibliography


Index


Editorial Board


Acknowledgments