A new DVD or Blu-ray is one that has never been played. It contains all of the materials it came with, including the proper case and instructions. It is possible for it to have been previously owned, but still be in new condition.
A used DVD or Blu-ray may have been played frequently. It can have minor scratches but must be playable and in 100% working condition. Used DVD or Blu-rays must contain the original case and pamphlet for the quoted price to be valid. If either or both the case and instructions are missing, the quote will be reduced by 50%. At this time, we do not purchase DVD or Blu-rays that are commercial rental copies, like those from Redbox.