Foundations of ITIL
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Description: Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $56.00
Publisher: Van Haren Publishing
Publication date: 9/24/2007
Size: 6.75" wide x 9.25" long x 1.00" tall
|The Itil Service Lifecycle|
|Lifecycle phase: Service strategy|
|Lifecycle phase: Service design|
|Lifecycle phase: Service transition|
|Lifecycle phase: Service operation|
|Lifecycle phase: Continual service improvement|
|Functions And Processes|
|Introduction to Functions and Processes|
|Functions and Processes in Service Strategy|
|Functions and Processes in Service Design|
|Functions and Processes in Service Transition|
|Functions and Processes in Service Operation|
|Functions and Processes in Continual Service Improvement|